Medical Assistant Customer Service

Jerome Smith Jr

Hardworking, dedicated, teamplayer, and leader.

Baltimore, MD

*************@*****.*** - 443-***-****

Ceritfied Department manager with Five years of experience in creating schedules and satifiying the customer.

Also completed the Medical Assistant program at TESST. I also Completed BSM(basic shift management), and

ASM(advance shift management) making deans list in both classes(90% or higher). Completed scheduleing

for a large organization. Projecting sales for week and controlling labor at a 21% and sales at 16.1%.

Maintained high standards of customer service during high-volume, fast-paced operations.Communicated

clearly and positively with coworkers and other management members.Mastered point-of-service (POS)

computer system for automated order taking, and daily cash income. Handled currency and credit transactions

quickly and accurately. Built loyal clientele through friendly interactions and consistent appreciation. Resolved

complaints promptly and professionally. Cross-trained and coordinated scheduling with team members to

ensure seamless service

WORK EXPERIENCE

Full Time Supervisor

Levis - Hanover, MD - November 2013 to Present

Responsibilities

Maintaining and controlling a very fast environment and handling more then one customer need at a time.

Being able to multitasking things that need to done. Doing daily, weekend, and weekly payroll. Receiving

orders from corporate and delegating them to employees.Planning and organization skills with the ability to

prioritize and efficiently multitask in order to accomplish a variety of duties

Skills Used

Using Microsoft office applications to complete task.Oral and written communication

Manager

McDonald's - Baltimore, MD - September 2008 to November 2013

Maintain and controlling labor at 21% or lower, which was company goal. Resolving customers problems, and

keeping them coming back.

Being able to identify and resolve danger zones in service, and reacting to those danger zones. Completing

weekly crew schedules

Medical Assistant (Externship)

Arundel House Of Hope - Glen Burnie, MD - November 2012 to December 2012

Completed 200 hours of hands on training in an Internal Medicine practice providing excellent care to young

adult and geriatric patients.

Handled all aspects of front office providing administrative support, registering patients, collecting

copayments, answering multi-line phone systems, scheduling patient appointments, third party verification and

ICD-9 coding, writing prescriptions (to include C2 drugs), transcribing physician information via dictaphone

and pulled/filed medical charts.

Obtained patients vital signs and prepared examination areas; assisted physician with exams by preparing

materials and handing instruments as needed.

Administered injections (Flu & H1N1), set up and monitored EKG's, operated Nero-Scan to monitor patient

nerve damage, performed phlebotomy procedures and assisted surgery pre-op procedures.

EDUCATION

Medical Assistant

TESST - Baltimore, MD

2012 to 2012

Edmondson Westside High school - Baltimore, MD

January 2005 to January 2009

SKILLS

Inventory management, Microsoft certified (2007), certificate in career technology education in Business

Managment and Finance, customer relation, cash handling, typing

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