Customer Service Administrative Assistant
Resume:
Samantha Hannah
Samantha Hannah
Apt# 734
Stockbridge, Ga. 30281
******************@*****.***
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OBJECTIVES
A skilled communications and customer service specialist with years of military and
engineering experience. Seeking the opportunity to utilize my skills and specialties with an
organization.
EDUCATION
Atlanta Metropolitan College
May 19, 2014- Present
Health Information Management
Manage and secure patient records as well as work with computers and software to
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comply with federal mandates for electronic storage of patient information. Ensure the
records are accurate and complete since they may be used for research or quality
management.
Everest Institute
February 2012-February 11, 2013
Certified Medical Administrative Assistant
EXPERIENCE
Squad Leader G e o r g i a A r m y N a t i o n a l G u a r d
April 4, 2013 – March 18, 2014
Assisted in Operation Enduring Freedom in Afghanistan.
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Ensured that all equipment and sensitive items were accounted for and that all
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soldiers completed training for the month.
Ensured that all Soldiers were alert at their post and that all critical information was
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presented to the soldier concerning the area of operation.
Searched and escorted all Local Nationals on and off of camp while performing work
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orders.
Team Leader Georgia Army National Guard
Geospatial Engineer
March 20, 2008- April 4, 2013
Analyzed collected geographic information to produce tactical decision aids
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Performed dispatch to alert area retreats and executions of area needs and
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emergency assistance
Analyzed based on geographical data of weather forecast and the possible or real
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time effects that applies to the characteristic terrain
Supervised and performed management for the storage of aerial photographs, maps,
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digital geographic database and collateral source material
Samantha Hannah
Performed quality control assurance during all stages of geospatial operations
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Recognized for dispatch and humanistic performance: ability to dispatch and remain
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calm while handling panic like phone calls
Customer Service Representative DeKalb County
Accounting and Treasury
July 2012-March 2014
Conducted over 1,000 calls per week to promote products and resolve customer
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service issues with billing and new service
Dispatched labor department for all connects and disconnects to customer services
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Registered customer information into the system with 100% accuracy
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Recognized and rewarded for the most friendliest and efficient customer service by
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Supervisors
SKILLS
Operate multi switch lines
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Operate alphabetic, numeric, and special character
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Data entry computers and keyboards with a high level of speed and accuracy
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CPR and First Aid Certified
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Expert aerial photography and map usage
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Type 50 wpm
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Military dispatcher
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Multi task
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High security clearance
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AWARDS
Received two army accommodation medals
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Afghanistan campaign medal with campaign star
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National defense service medal
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Global war or terrorism service medal
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Noncommissioned officer professional development ribbon
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Army service ribbon/Overseas service ribbon
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Samantha Hannah
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