Customer Service Human Resources

Connie Y. Mance

**** *. *******, ****** ****, AR 72204 501-***-****

****************@*****.***

Career Synopsis

I am a highly dynamic, motivated and results-oriented individual skilled in

human resource management and customer service. Eager to utilize talents in

a challenging and growth oriented position in a supportive environment that

fosters extended learning, new technologies, lively work experiences, and

professional growth while contributing as a productive team member.

Skills and Core Competencies

. Demonstrates the ability to consistently provide superior customer

service that meets or exceeds expectations, establish and maintains

effective and sustainable customer/associate relationships.

. Possess strong problem resolution skills, able to prioritize a broad

range of responsibilities.

. Outstanding interpersonal, effective communication and negotiation skills

that allow the

development of strong rapport and collaboration with individuals at all

levels.

. Encompasses time-management skills with the ability to meet deadlines

within established

timelines.

. Excellent computing skills include demonstrated ability to use major

Microsoft Office applications including Word, Excel, Publisher and

PowerPoint; Internet and email.

Professional Experience

Administrative Specialist III (Personnel) 2013 - Current

Arkansas Department of Parks and Tourism

Provide administrative support to the Personnel

Department

Responsible for FMLA claims and Worker's Comp

Claims

Responsible for Annual Inventory in the Personnel 2007- 2013

Department Little Rock, AR

Process all purchase orders and purchase requests

Process all in-coming mail and mailing requests

Timekeeper

HUMAN RESOURCES SPECIALIST I

ConAgra Foods /Odom's Tennessee Pride Sausage, Inc.

. Facilitate orientation and on-boarding

. Facilitate benefits orientation with new incumbents

. Facilitate Workers Opportunity Tax Credit

. Maintain applicant tracking system

. Process STD and LTD benefit claims

. Assisted with Open Enrollment

. Liaison between employee and insurance vendors to resolve billing

discrepancies and employee questions

. Schedules and coordinates appointments and makes arrangements for

meetings

. Prepares routine letters, memorandums, agendas, presentations, forms,

etc.

. Responsible for internal job bids

. Responsible for establishing and maintaining official documents and

records in appropriate files to ensure organization of materials.

. Responsible for maintenance of FMLA, STD and LTD files

. I-9 Compliance

. Verify unemployment benefits, wage verification, child support

. Coordinate with Payroll/Finance Dept for benefit deductions

. Supervise receptionist area

. Assist in unemployment hearings and employee investigations

. Maintain a sense of urgency and strict confidentiality in all human

resource and payroll areas

SALES ASSOCIATE 2002 - 2007

Home Depot Little Rock, AR

. Proficiently organized department while ensuring all customer service

needs were met and shelves was 100% stocked

. Maintained effective communication with the employees and customers

ensuring timely resolution of customer grievances and maintained a

harmonious working environment.

. Gained considerable knowledge and experience across entire home

improvement store through teamwork

. Served as a new hire coach in paint department

. Maintained safe and organized shopping aisles

Administrative Assistant 2/2001 - 11/2001

Arkansas Community Foundations Little Rock, AR

. Answer multi-line telephones and provide general information

. Open and distribute mail

. Provide support for outgoing mail projects (mail merge, large scale

mailing)

. General data entry

. Provide support services

. Assist in coordination of event planning

Background Investigator 1999 -2001

Peopleworks Little Rock, AR

. Responsible for screening applications

. Verified employment history, Motor Vehicles Registrations, Criminal

Report and Credentials

. Responsible for updating databases

. General data entry

Records Specialist 1997 - 1999

Peopleworks Little Rock, AR

. Responsible for maintaining 3000 employee records

. Responsible updating databases for files

. Retrieved employee information for managers and payroll specialist

Education

Bachelor of Business Administration- Human Resources May 2013

Management Little Rock, AR

University of Arkansas at Little Rock

References Available Upon Request

Contact this candidate