Customer Service Sales

Soliman Mohamed Soliman

UAE Address: Sharjah; Qasmia.

UAE

Mobile:+971-*********

*** * ** ******, ***** (khufu) Pyramids Gardens,.

Giza, Egypt.

Egypt Mobile (002 - 010********)

Email: *********@*******.***

JOB OBJECTIVE

Seeking a challenging and creative position in a

well-established organization where my interpersonal,

communication and analyzing skills will be fully utilized and

developed.

EDUCATION

1998 - 2002 Helwan University,

B.sc Tourism and Hotels, Guidance Department

Accumulated Grade: Very Good

Rank: The 6th.

LANGUAGES

Arabic Mother tongue.

English Fluent spoken and written

French Fair

WORK EXPERIENCE

December 1998 - October 1999 :

RA center Khattab center (Sales),(Marketing)

salesman

Explain how the ancient Egyptians made the papyrus paper.

Job Title: Lead the internal team to help the tourists.

Job Desc: Make offers to manage tourists to buy papyrus paper,souvenirs.

(sales)

[pic]November 1999 - juin 2000 :

Menahouse Obroi hotel (Giza-Pyramids)

Receptionist,, Front office work.

Handling the reservation Management include check in, check

Job Title: out, scheduling, touristic Programs

Airlines Team Department

Job Desc: Customer Care & Integration Services (CCIS)

Cairo major Service Center, Service Desk

Global Continental Air Lines Focus Team

July 2000 - May 2002

Tour leader,airport representive,Transfer. (Senior Tour

leader)

HORUS Tours - Mid land tours

Job Title: Assistant tourists upon arrival and departure. ( Airport

representive).

Job Desc:

VIP services on international arrival and departure in Egypt.

Egypt entry visa.

Hotel check in,check out Service, Provide trasportaion

services.

Portaerage at airport and hotels.

May 2002 - January 2011

Job Title: English tour leader guide & transfer (Senior tour operator)

(Operation)

*Abercrombie & Kent. Americans,British,South Africans.

*SAkkara Tours. Americans,Canadians,Australians,

Indians,Singapore,Hong kong,Chinese.

*South Sinai Travel. Americans,British.

*High Way Travel. British.

*Treasure Egypt Tours. Americans.

*Creative Group Travel. Americans,South Africans,Canadians.

*Khattab Tours.

*National Travel Service NTS.

Job Desc: -Service of private Egyptologist throughout egypt,

Cairo,Alexandria,Luxor,Aswan,Hurghada,Sharm Ekshikh.

-Scheduled sightseeing.

-Transfer to sightseeing.

-Entry tickets for sightseeing.

-Historical information,Guiding.

[pic]

February 2011 - juin 2011

SEKEM group for medical herbs (operation)

Receptionist & Public Relations

Job Title:

Entering all data information of employers and customers.

Job Desc: Arranging all the meetings regarding the social activities.

Handling the logistic issues.

Responsible for all public relations affairs in the company

[pic]

July 2011 - November 2012

Egyptian Company Stream global Services (Sales-Marketing)

( siriusxm satellite radio USA-Canada )

Customer Services call center.

(customer service) inbound.

Customer care section.

(customer care) outbound.

Supervisor .

(Quality team )

[pic]

December 2012-Till current UAE

UAE Roads and transport authority (RTA) (Trainer)

Customer care section. Communication skills Trainer.

Courses

IBI English language course, pre-intermediate 1st and 2nd (

1999 till 2000 )

French language course ( Center francais de culture et de

cooperation in Cairo) 2000 till 2003.

* CTTP (Core Technical Training Programmer ) Focuses on the

Customer Technical

Support staff ( Stream global Services Training Center )

* Satisfaction Through Communication - Customer Service

Workshop ( Stream

global Services Training Center )

* IBM Egypt Program -Office Etiquette (Stream global Services

Training Center )

Able to perform office etiquette in a professional style and

attitude. To be well

Informed of the factors that affects the work place

* Manage telephone callers

* Write effective reports

* Communicate effectively with others.

INTERPERSONAL SKILLS

Can develop and maintain good Communication with others.

Able to work in fast-paced environment, with quick

turnarounds and tight deadlines.

Can easily, smoothly deliver and explain ideas and

concepts to others.

Can work in a team or individually.

Can quickly learn new job concepts.

Have no difficulties developing experience in working

with new tools.

Typing Arabic & English speed (very good).

Good communication skills.

COMPUTER SKILLS

Very good internet resaearch tools with google guide

Very good in hardware and soft ware

MS Word, Good experience at word processing of Arabic, English

MS Excel

MS PowerPoint

MS Outlook

Very good user of internet

HOBBIES & INTERESTS

Surfing the Internet, Chatting, Listening to music, reading

about jewelry and accessories, Exercising, Participating in

Open days, Watching movies, Shopping, Meeting new people and

Making new friends.

PERSONAL DATA

Date of Birth 1st of August 1981

Place of Cairo, Egypt

Birth

Nationality Egyptian

Marital single

Status

References Furnished Upon Request

Contact this candidate