Customer Service Manager

SANDRO PIUNNO

**** *********** **. ****: 440-***-****

Lyndhurst, Ohio 44124 email: ******.******@*****.***

Summary

Experienced customer service professional with skills in a variety of software programs. Able to handle multiple

customer calls effectively and professionally. Experienced in team coaching, and overseeing department day to day

functions.

Experience

Pitney Bowes & Bank of America

Assistant Customer Service Manager, Beachwood, OH Aug. 2006-Oct. 2013

Handled daily in-house customer service calls

Handled inbound customer calls from other departments

Managed $60,000 in postal accounts across 10 departments

Assisted department manager in overseeing employees who shipped more than 1,000 packages out via UPS

and FedEx every month, and processed more than 800 deliveries from other couriers including FedEx, UPS,

USPS and DHL

Accountable to email End of Month Reports to manager in Pittsburgh

MBNA America

Mail Services Representative, Beachwood, OH July 1995 – Aug.

2006

Handled daily in-house customer service calls

Managed $100,000 in postal accounts across 10 departments

Assisted department manager in overseeing employees who shipped more than 1,500 packages out via UPS

and FedEx every month and processed more than 1,200 deliveries from other couriers including FedEx, UPS,

USPS and DHL

Skills

• Microsoft Software (Word; PowerPoint; Excel)

• Microsoft Outlook

Education

Charles F. Brush High School, Lyndhurst, Ohio

Lakeland Community College, Kirtland, Ohio

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