Medical Assistant Customer Service

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***** ** **** ********. ***** FL. 331**-***-*** 6656

***********@*********.***

Carmen

Maloney

Registered Medical Assistant/ LABORATORY TECHNICIAN

RMA with experience in a multi-Specialty medical practice and additional healthcare experience as an RPT. Known

for dedication to providing premium patient care. Skills include:

_ Registered Medical Assistant _ Taking Patient Vitals _ Multi-Specialty

_ Referrals and Authorization _ Drawing Blood (OB/GYN/GYO, Urology,

Coordinator _ Injections Plastic Surgery, Allergies,

_ Customer Service Representative _ Immunizations Dermatology, Oncology

_ Billing and Coding _ Laboratory Technician Cardiology/Internal Medicine,

_ Typing 30-40 WPM _ Ancillary Testing Gastroenterology, Neurology

Education

Surgical Technology (ST), Graduated 2012

Registered Medical Assistant (RMA), Graduated 2006

Registered Phlebotomy Tech (RPT), Graduated 1993

Certified in First Aid, CPR and AED, Renewal 2013

Certified Medical Assistant (CMA), Graduated 1993

High School Diploma, Miami Senior High School- Miami, FL.

Professional Experience

University of Miami Life Alliance Organ Recovery Agency LAORA, Miami FL. 01/2014 to Present

Surgical Recovery Coordinator (Per Diem)

Responsible for the coordination and management of cadaver donors for organ procurement with on-call

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responsibilities under the Director Clinical Operations, Medical Director, and Donor

Management Coordinator Supervisor of LAORA. In addition to direct clinical support of potential organ

donors, I also educate and provide organ procurement in-service to health

care professional in donor hospitals and am responsible for reporting to regulatory agencies, such as the United

Network for Organ Sharing (UNOS) and participating in continuing clinical

research.

Coordinates with staff in the operating room for local procurements and abroad (i.e. requiring

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flight transportation) with clinical recovery and preservation of organ for transplantation, and undertakes

extensive communications with transplant center, according to established

guidelines.

Provide data, beginning with the formal protocol assessment and ending with the final

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decision, whether or not to transplant a cadaver organ. This consists of assessing organ function under the

preservation and preservation parameters, and determining organ viability for clinical transplantation by

advising surgeons whether or not organ(s) are suitable for

transplantation based on clinical observations.

Provide medical assistance to the excising surgeon in the removal of organs and tissue. This

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assistance consists for exposure, homeostasis, suturing, and perfusion of the organs as they are

procured. In addition, providing clinical guidance/recommendation on organ preservation,

Carmen Maloney (Cont'd) Page 2

characteristics in terms of flush amount, medicinal additives, to help ensure optimization of organ function in

recipients.

Retrieve blood/tissue specimens necessary for tissue typing and to ensure timely delivery to the appropriate

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laboratory.

Package the organ(s) and transports according to protocol to the local recipient facility

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and/or the LAORA Perfusion Lab Facility.

Maintaining accurate records of kidney function and disposition. Maintaining current

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knowledge of chemical and bacteriological evaluations of kidneys and preservation solutions.

Making technical adjustment to machine (i.e. pressure, rate, temperature, etc.) and assessing

organ function based on clinical knowledge while providing organ viability feedback to transplant center

clinical personnel in an effort to optimize organ preservation technique.

Be responsible for accurately collecting, recording, and maintaining clinical records of donor and recipients as

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required the program.

Central Care, Incorporated (Contractor) at USCG - Miami Beach, Florida

Referral & Authorization Coordinator/Registered Medical Assistant, 01/2007 - 12/2013

Answered calls in a high volume setting routing appropriate calls to claims, referral departments, and other

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various contractors for Tricare.

Provided medical benefit information to beneficiaries and advised them of existing referrals in system.

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Quoted medical benefits to providers within South network for Tricare Humana-Military beneficiaries.

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Became very knowledgeable in health insurance benefits involving several different health plans for the

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military.

Took payments over phone for retired, reservists, and other military beneficiaries for their specific health plans.

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Conducted timely prospective reviews, consistent with prompt pay guidelines, for claims submitted with

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targeted ICD-9 codes to determine consistently with applicable certification of coverage.

Respond to incoming provider and enrollee calls.

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Performed comprehensive data entry functionality for data collected (internal and external process) related to

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insurances.

Tracked consult referrals ordered by Healthcare Clinic Primary Care Physician (PCM), enter in the Composite

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Health Care System (CHCS and PGUI) verified eligibility in DEERS.

Obtained authorizations for consult referrals and other treatment facilities via TRICARE On-line Information

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Portal.

Responsible for obtaining all the consultation results from patients referred out to specialty providers and

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Diagnostic Centers.

The Center for Arthritis and Rheumatic Disease, ( Contractor) - Miami, Florida

Medical Office Laboratory Technician/Certified Medical Assistant, 10/2000 - 12/2006

Maintain proficiency in the operation, calibration and troubleshooting of the serology, immunology, chemistry,

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hematology and microbiology testing instruments used in the laboratory.

Responsible for the daily calibration and setup of machines and preparing supplies (reagents and tubes) for

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operation of laboratory (as well as supplies for specimen collection throughout the practice):

Perform the required quality control procedures, including evaluation of results and corrective actions as

needed.

Record quality control and calibration results according to lab policy.

Insure maintenance of all laboratory records and test information

Receive and process specimens and test requisitions from Center physician's offices:

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Insure the test requisitions are correctly completed, properly matched with specimens, and accurately

entered in information system.

Prepare the specimens according to labeling and handling procedures, centrifuge, sort and distribute to

appropriate testing instrument

Package and send to outside laboratory when is required.

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Responsible for test specimens according to laboratory Standard Operating Procedure:

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STKS, Vesmatic 40, Beckman CX5-CE, Beckman Synchron CX7-Delta Chemistry System Complete,

Coulter MD II, Clinitek 200, Monarch Gem-Profiler and Ciba-Corning Express Plus.

Responsible for Manual Tests: hemoccult, streptococcus swab, H-Pylori, pregnancy, digital serum glucose.

Perform individual patient phlebotomy and other specimens collection procedures as order by physicians:

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Properly identify patients before specimen collection.

Insure proper documentation and data entry.

Explain procedures and provide the necessary preparation and collection instructions to patients (e.g., 24

hour urine, hemoccult)

Screen and verify (immediately refer and log abnormal results)

Coordinate tests and results sent to external labs.

Refer results to requesting physician.

Schedule patients for additional or re-testing as required by physician.

Assure correctness and enter data as necessary in appropriate records.

Responsible for troubleshoot minor instrument malfunctions in accordance with manuals or instructions

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received from technicians or refer for repair.

University of Miami Hospital and Clinics - Miami, Florida

Sylvester Cancer Center Oncology Department of Multi-Specialty

Certified Medical Assistant / Laboratory TEchnician 05/1993 - 09/2000

Coordinating with physicians and patients on documentation and securing of release of information

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Follow-up with patients on results, prescriptions, and scheduling of future appointments, procedures and

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treatments; coordinating with physicians and patients on documentation and securing of release of information

Clinical research and educational purposes.

Processing and filing all medical records, forms, reports and correspondence from visits and conferred.

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Follow-up with patients on results, prescriptions, and scheduling of future appointments, procedures and

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treatments; Coordinating with physicians and patients on documentation and securing of release of information

Clinical research and educational purposes. Scheduling, notifying, and preparing patient charts for treatment

option consultations.

Performs EKGs, X-rays, Stress Test, Pap, Spirometry Test, ear lavage, Sterilization Vasectomy, Cystoscopy,

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Cauterizations (Male) and (Female), Bladder Dilatation, Prostate Biopsy, and Instillation of BCG and Thio

Tepa and administer treatments/procedures such as nebulizer, and other routine procedures. Assisting

physicians with pelvic examination, pap, cultures, breast examination, ultrasound and other procedures.

Responsible for administering injections, vaccinations and follow-up birth control treatments.

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Reviewing medical records to ensure all previous physician and pathology reports and other

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Records (radiation and oncology etc.) are current and complete.

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Assisting the lab with sperms donors, counseling patients before and after testing’s, ensuring

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Completion of forms and forwarding of specimens for laboratory or pathology.

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Scheduling, notifying, and preparing patient charts for treatment option consultations.

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Processing and filing all medical records, forms, reports and correspondence from visits.

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Follow-up with patients on results, prescriptions, and scheduling of future appointments, procedures and

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treatments.

Baptist Hospital of South Florida, Miami Florida, 10/2010 to 06/2012

Surgical Technology Clinical Rotation (600 hours/85 Cases)

Completed 80 hrs in Central Sterilization (workroom), assembling trays.

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Observe and maintain aseptic technique at all times.

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Prepared patients for surgery, including positioning patients on the operating table and covering them with

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sterile surgical drapes to prevent exposure.

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Assist with skin preparation and draping of patients

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Gown and glove members of the surgical team.

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Handed instruments and supplies to surgeons and surgeon’s assistant, hold retractors and cut sutures, and

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perform other tasks as directed by the surgeon during operation.

Control the location of contaminated instruments and supplies to prevent the spread of infection by properly

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utilizing the case cart system.

Assisting in the moving patients from the Operating Table to Recovering Room.

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Perform accurate counts of sponges, needles, and instruments according to hospital policies and procedures

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before and after operation. Put dressing on patient following surgery according to surgeon preferences.

Able to anticipate surgeons needs and have equipment set up in a manner that decreases surgical time and

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increases overall patient safety.

Clinical Rotations: Assist with scrubbing and surgical procedures on the following;

Urologic: Penile Prosthesis Implant, Urethral Reconstruction, Sling Procedures, Pelvic Organ Prolapse Repairs

( laparoscopy or robotic procedure) and cytoscopy.

Otolaryngology: Rigid and Flexible Scope and Biopsy, ear lavage.

Obstetrics GYN: Hysterectomy, Ablation, Vaginal Sling, L&D, Oncology, as well as a variety of Minor and

Emergent procedures.

Vascular: Lobectomy, AV-Shunt, Carotid, AAA, Aorta Bi-Fem, Fem-Pop, and Fem-Fem.

Orthopedic: all Total joints, Sports-Medicine, Hand, Wrist, Foot-Ankle, Trauma and I&D.

Colon and Rectal: Hemorrhoid, MIS Resection, Fistula, Scope and Biopsy.

General Whipple: Gall Bladder, Appendix, Stomach, Liver, Spleen, Kidney, Small & Large ass/Lymphoma.

Advanced Laparoscopic: Laparoscopic Colon Resection, Inguinal Hernia.

Organ Harvesting: Kidney, Liver

KNOWLEDGE SKILLS AND ABILITIES

Excellent verbal and written communication skills in English and Spanish.

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Knowledge of Medical Terminology, ICD-9 coding, Insurances (HMO/PPO and POS).

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Attention to detail and ability to prioritize work and meet deadlines.

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Excellent organization and time management skills.

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Ability to multi-task, and to function independently or with a team.

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Excellent problem-solving and creative-thinking skills, and well-developed personal stress management skills.

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Engaged, customer-service oriented self-starter capable of working without direct supervision.

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Proficiency with MS Office (Word, Excel and Outlook).

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Ability to function effectively in stressful situations.

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CDM: 04/2014

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