Customer Service Manager
Resume:
Beatrice Rhodes Gay
PROFILE
Energetic leader seeking an opportunity to use my experience in office management,
customer service and payroll administration to become a value added member of a
growing organization.
Core areas of expertise in accounting principals to include; reconciliation,
requisition, financial wiring, recalculating discrepancy and general record-keeping.
Quality orientated with a demonstrated ability to develop an instant rapport
•
and build relationships with persons of various backgrounds and cultures,
through maximum attention to detail and providing service beyond
expectation
Successfully utilize diplomacy, tact, and problem solving to effective deliver
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great customer service
Energetic, positive demeanor, with a verifiable record of motivating self and
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others to meet objectives.
Strong organizational skills; demonstrated talent for managing a
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constructive/diverse schedule
Perform effectively both as an independent, self motivated individual and as an
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active contributing team member
PROFESSIONAL EMPLOYMENT EXPERIENCE
JoyGlobal, Milwaukee, WI May 2013 – Current
Payroll Specialist Contract Assignment
• Preparation of weekly payroll including following all balancing
guidelines
• Processing weekly payroll for 500+ Employees, which includes data
entry, tax updates, direct deposits updates and other miscellaneous
payroll entries
• Analysis of Payroll date to ensure error fee
• Preparation of payroll funding
• Payroll support on garnishments and levies
4164 North 81st Street Milwaukee, WI 53222 414-***-****
*********@***.***
Computing wage and overtime payments, calculating and recording
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payroll deduction and processing terminations.
Work closely with HR and Benefits, as well as other business units
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throughout the United States
Assist in payroll reporting for internal and external customers
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Timekeeper for Krono’s updating schedules weekly
•
Jewish Home and Health Center, Milwaukee, WI April 2012 – May 2013
Payroll/Accounts Payable Specialist
• Prepare, process and transmit bi weekly payroll on Krono’s System for 450+
employees
• Maintains various payroll records such as timecard sheets, automatic bank
deposit authorizations, payroll journals and ledgers; makes required
adjustments through established procedure.
• Posts and corrects items improperly coded
• Prepares salary and wage payrolls including deductions, accruals and the
issuance and processing of timecards.
Handle payroll inquires and complaints to ensure quick, equitable, and
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courteous resolution
Verify attendance, hours worked, and pay adjustments, and post information
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onto designated records.
Coordinate special programs, such as Employee Loan Program that involve
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payroll deductions. Accounts Payable
Accounts Payable
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Perform necessary EDP entry, prepare check and verify agreement to invoices
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for accounts.
Verify account coding, trade discounts, contract and order term compliance
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American Cancer Society, Pewaukee, WI April 2006 – January 2012
Payroll Administrator
4164 North 81st Street Milwaukee, WI 53222 414-***-****
*********@***.***
Prepare, process and transmit bi weekly payroll on ADP Enterprise System for
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450+ employees
Maintain payroll files and database
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Compile and accurately enter payroll data including salary adjustments, tax
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allocation employee deductions and timesheets
Process wage garnishment, third party sick, direct deposits, new hire
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paperwork and name and address changes
Ensure preparation of reports to be filed with federal and state agencies
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Provided employment and salary verifications upon request
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Records and tracks employee paid time off
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TECHNICAL SKILLS
Microsoft Office Software (Word, PowerPoint, Excel, Outlook)
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Intermediate
(Programs used as a daily part of job responsibilities as an HR Recruiter)
Internet Explorer and online applications for research
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ADP (other payroll applications)
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QuickBooks
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ETime
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Krono’s
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PathLinks
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PROFESSIONAL REFERENCES
Krys Steiner
Payroll and Benefit Manager
American Cancer Society
Mary Beth Hamilton
Payroll Specialist
Joy Global
Mary Berger
Former Manager
3250 Cullen Drive
Brookfield, WI 53005
4164 North 81st Street Milwaukee, WI 53222 414-***-****
*********@***.***
PERSONAL REFERENCES
Willie Wade
Alderman of District 7
City of Milwaukee
Meghann Merkel
American Cancer Society
Sylmonia Jenkins
Jewish Home and Health Care
Co-Worker
4164 North 81st Street Milwaukee, WI 53222 414-***-****
*********@***.***
Contact this candidate