Customer Service Quality Assurance

James Frazier

**** ******** **** **

Knoxville, TN 37920

Phone: 865-***-****

Cell: 785-***-****

E-Mail: ***********@*****.***

Professional Summary

** ***** ** *************, ******** service and appointment setting experience. Able to handle a high volume of calls on a

dailey basis. Very computer literate. able to multi task. Not afraid to ask for the sale!

Skills

Strong Algebra and general math skills

Exceptional organizational skills

Interpersonal skills

Extremely quick learner

Detailed Oriented

Very Punctual

Computer Literate

Outbound and inbound calling

Work History

July 2013 to Current

Kenoxville Firefighter's Association 614 N Central St. Knoxville, Tn 37912

Telesales Rep

I call people over the phone and sell concert tickets to raise money for the Knoxville firefighters

for their fire safety programs that help the community.

September 2012 to June 2013

Scotts Recycling 5049 S National Dr, Knoxville, TN 37914

Customer Service Rep

Called Business's in Ohio, West Virginia, Kentucky and Indiana and asked the IT and maintenance department's

if we could pick up their old e-waste so that we could recycle them for free.

March 2006 to August 2012

Etsell Inc 215 Mimosa Avenue Knoxville, Tennessee 37920

Telefundraiser

Called businesses to raise money for the Kerbela Shriner's.

Asked business owners to sponsor special need's and underprivelaged kids to attend the shine circus.

August 2005 to February 2006

American Saftey Razor 2820 Media Dr, Knoxville, TN 37914

Grinder

Ran Grinding machine that made the blades for the Personal brand shaving razor's.

Did maintenance on the grinding machine to maintain proper working order and also inspected blades for quality assurance.

Recognized and reported defective material and equipment to shift supervisor.

Inspected and tested components, assemblies and power tools.

Planned and paced work efficiently in order to meet daily, weekly, project or production goals.

Observed all safety policies and procedures

Closely inspected parts to ensure they were clean and free of contaminants.

Education

1990 Fort Knox Highschool Fort Knox, KY

High School Diploma

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