Customer Service Sales
Resume:
Abigail C. Santos
TondoManila
091*-*******/ 094*-*******/(02)2512341
******************@*****.***
OBJECTIVE
To obtain a full-time position and to contribute creative skills and experience and collaborate
with a team that enhances your organization's success.
STRENGTHS
• Proven ability to produce quickly under pressure, without sacrificing quality.
• Has the passion of working, strong and a good leader.
EMPLOYMENT
“Restaurant Manager” Oct 2011 – February 2014
Karate Kid Japanese Restaurant
• Taking responsibility for the business performance of the restaurant.
•Analysing and planning restaurant sales levels and profitability.
•Organising marketing activities, such as promotional events and discount schemes
• Preparing reports at the end of the shift/week, including staff control, food control and
sales.
• Creating and executing plans for department sales, profit and staff development.
• Setting budgets and/or agreeing them with senior management.
• Planning and coordinating menus.
• Managing staff and providing them with feedback.
• Responding to customer complaints.
• Ensuring that all employees adhere to the company's uniform standards.ning and
coordinating menus.
“Pachinko Slot Attendant” August 2010- Sept 2011
Pachinko Palazzo
Kawagoe Saitama Prefecture, Japan
•Applies positive communication and interpersonal skills with guests, (internal and
external) at all times.
•Observes and maintains contact with patrons within an assigned section and renders
assistance as necessary.
•Initiates verification and issues hand paid jackpots.
•Performs currency exchanges and other cash transactions.
•Responsible for the security and accuracy of assigned bank/funds.
•Perform minor repairs on electronic gaming devices as needed.
•Contacts required personnel for malfunctions requiring technician assistance.
•Maintains excellent grooming and personal conduct according to Soboba Casino
Standards.
“Slot Attendant” April 2009 – May 2010
Resorts World Manila
100 Andrews Ave. Pasay City
•Collects coins and currency from change machines and makes settlements with
cashier cage to balance assets and cash retrieved from the machines.
•Prepares written authorization for jackpot payouts and presents to Cashier and/or
Casino management based on established Casino Operation policies.
•Conducts daily inspections of the casino machines and equipment.
•Maintains a constant presence throughout the Casino. Walks around the Casino
to assist guests and provide general information. Extends courtesy and helpful
gaming information to guests. Responds to guest complaints in a considerate,
professional and positive manner by showing concern and listening actively.
•Takes ownership of guest concerns.
•Maintains an awareness of the guests to avoid possible security problems.
Observes players and machine operation for improper use or possible security
problems.Notifies management and/or security of suspicious behavior.
• Participates in slot count as assigned and in accordance with Casino Operations
policies.
•Attends meetings, training activities, courses and all other work-related activities
as required.
“ Ground Stewardess” August 2008 - March 2009
Cathay Pacific, NAIA 1
• Checking passengers in for flights.
• Re-routing or re-booking passengers whose flights have been cancelled or delayed.
• Assisting disabled passengers or those travelling with young children.
• Giving passengers up-to-date information on flights.
•Assisting passengers with all enquiries, including lost or delayed baggage.
•Assisting staff in carrying out security checks as and when the situation arises.
•Delivering high levels of customer service to passengers and those travelling through the
airport.
“Barista Supervisor” April 2006 – August 2008
Starbucks Rustan’s Coffee
Makati, Ayala Avenue
Ground Floor People Support
• Prepared a variety specialties of drink orders according to Starbucks standard
• Provides legendary Starbucks service throughout every guest encounter
• Explains products to guests and upsells bakery items
• Takes guests’ food and beverage orders and operates cash register
• Follows health, safety and sanitation guidelines for all products.
Make an every month action plan report about our sanitation concerns.
• Performs cleaning tasks according to store standards and schedules
• Sanitize all the machines and equipment that are used.
• Do coffee tasting at least 3 times a day, and discuss it the customers to be able to know
the different types of our coffees and which food are best faired with.
Trainings
Philippine Airlines
July 2005- September 2005 ( 300 Hours)
Dept. of sales
•answer call info.
•assist customers with their flight problems
•Do fax and e-mailing for promotion of the packages.
Bayview Park Hotel
October 2005- March 2006 (Operational)
Room Attendant/Housekeeping
•Servicing guest rooms daily in accordance with hotel procedures.
•Cleaning and maintaining the appearance of the public areas of the hotel.
•Delivering service items to guest rooms upon requests.
Chef d Partie
•Prepare variety of foods like, desserts, appetizers and main dish.
•Decorate foods.
Educational Background
College
PamantasanLungsodngMaynila 2002- 2006
Intramuros Manila Philippines
Bachelor of Hotel Restaurant and Institution Management
Personal Data
AGE: 29 yrs. Old
BIRTHDATE: March 17, 1985
BIRTHPLACE: Manila
CIVIL STATUS: Married
CITIZENSHIP: Filipino
HEIGHT: 5’5
WEIGHT: 120 lbs
Reference
Available upon request
I declare that to the best of my knowledge and belief, all particulars that I have
given are complete and true
Abigail C. Santos
Contact this candidate