Customer Service Administrative Assistant
Resume:
Reba Charline Jones
Lithonia, Ga 30058
Phone 470-***-****
Email ***********@*******.***
Career Summary
Seeking a position in the Clerical Field/ Customer Service or Administrative Support where my skills may be
used and considered an asset to the company
Skills
MS Office XP Customer Service Leadership
Internet Power Point Outlook
10-key entry Copiers, facsimile Printer
Type (55 wpm) Windows 95, 98, 2000, NT, XP
Work Experience
Alternative Apperal
Norcross, GA
Customer Service Representative 2006-2012
Took inbound calls from customers to assist and resolve problems
Provide effective and timely resolution of a range of customer inquiries.
Strive for first-call resolution of customer issues and concerns.
Complete ongoing training to stay abreast of product, service and policy changes.
Entrusted with the most complex customer service issues is a result of exceptional ability to
promptly resolve concerns and satisfy customers.
Demonstrate best judgment in the disbursement of adjustments and credits.
Increase the customer experience by providing information on new products, and services through
up selling opportunities.
Exercised professional demeanor and diplomacy with challenging customers; achieved customer
satisfaction and maintained company loyalty.
Addressed billing problems, overcame communication and cultural barriers, advised customers of
best plans to meet their needs. Followed up to ensure satisfactory resolution.
Demonstrated a professional behavior to ensure friendly, polite and expert service was delivered to
all customers.
United Parcel Service (UPS) 2005-2006
Doraville, GA
Small Sort/ Driver Helper
Stocked truck, checked delivery sheet, assisted in delivering packages to intended location
Maintained truck and work area according to company guidelines
Reported any safety concerns immediately to company management; following the company rules
Had customers sign for delivery and made sure to paperwork was put in the designated area at the
end of the work week
Arbitration Forums, Inc. Atlanta,
GA
Member Service Representative II/ Administrative Assistant 2000-2005
Coordinate with various staff for operational support activities of the unit; serve as a liaison
between departments and operating units in the resolution of day-to-day administrative and
operational problems.
Provide administrative/secretarial support for various departments/divisions such as answering
telephones, assisting visitors and resolving a range of administrative problems and inquiries.
Operate desktop computer to compose and edit correspondence and memoranda from dictation,
verbal direction and from knowledge of policies of established departments/divisions; prepare,
transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings.
Provide guidance and maintenance protocol for new team members
Demonstrate effective communication, presentation and negotiable skills
Take inbound calls from customers to assist and resolve problem.
Compile reports detailing accurate workloads for department’s daily schedule
Proficiency in Windows XP/7, Microsoft suite applications, and basic computer troubleshooting
Proficient in creating Excel spreadsheets
Knowledge of ERP software
DHL Express 2000-2002
Atlanta, GA
Part-Time Deliver
Delivered various size packages to different places through-out the Metropolitan Area and DeKalb
Able to use road atlas as needed
Worked varies hours as needed
Organize travel route and ensured the packages were accurate and was delivered in a timely manner
Assisted disabled customer with packages as needed
Gap, Inc.
Atlanta, GA
Customer Service Representative/Sales Associate 1999-2000
Assist customers with the fitting and purchasing of merchandise
Stocked incoming merchandise in the stock room and floor for display
Cashed out the sales of the customers with accuracy
Arranged unique holiday sales promotions and advised particular holiday gift line, which improved
sales by 30 percent
Helped in teaching fresh sales clerks
Volunteer Work
Hands on Atlanta EbenezerBaptistChurch Feed the Hungry
Boost Mobile Rock Corp
Education
Gupton Jones Funeral College Lithonia, GA
Funeral Director Fall 2013
Atlanta Technical College Atlanta, GA
Administrative Assistant Winter 2011
Booker T. Washington High School Atlanta, GA
College Preparatory (Honors) Spring 2001
Contact this candidate