Customer Service Sales

Daniela Pellegrini

Woburn, MA

*******.*****@*******.*** - 781-***-****

To obtain a responsible and challenging position that will utilize my customer service and office skills.

WORK EXPERIENCE

CSR/Receptionist

ENEDC - Wilmington, MA - December 2013 to April 2014

• Retrieves messages from voicemail and forwards to appropriate personnel.

• Answer incoming telephone calls, determine purpose of calls.

• Answer questions about the organization and provides callers with the address, directions and other

information.

• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.

• Data Entry.

• Handle donor inquiries and complaints in a professional manner.

• Overseeing attended donation site activities.

Manager of Sales / Key Holder

The Cell Phone Store - Wilmington, MA - January 2007 to August 2013

• Open and Closing the store.

• Interacting with customers for sales of wireless products and calling plans.

• Solving customer issues.

• Cold calling individuals and businesses for new business development.

• Made sales calls for existing customers.

• Responsible for documenting sales and service issues.

• Keep track of sales during the day.

• Auditing paper work at day's end.

• Handle cash and credit card transactions and balance cash register at day's end.

EDUCATION

Woburn Memorial High School - Woburn, MA

SKILLS

Excellent communication skills both verbal and written and excellent computer skills including Microsoft Word

and Excel. My other skills include being a multi-tasker, fast-typer, professional on the phone, organized,

confident, enthusiastic, and a hard worker. I also speak and understand Italian and am able to work in a fast-

paced environment.

Contact this candidate