IT Support POS Engineer

Arvin Lorenz Hernandez

IT Store Support Engineer

Meycauayan, Bulacan, Philippines

Contact: +63-936-***-**** ********************@*****.***

Professional Summary

Dedicated IT professional with over 8 years of experience in technical support, database management, and IT infrastructure. Proficient in troubleshooting, hardware/software installation, and network configuration. Skilled in MS SQL database backup and recovery, POS systems, and CCTV management, with a track record of supporting corporate operations effectively.

Professional Experience

IT Technical Store Support Engineer

Golden ABC, Inc. (Corporate) National Capital Region, Philippines

October 2018 – May 2023 (4 years 8 months)

- Configured and troubleshot POS systems via TeamViewer and phone support.

- Set up POS systems for store openings (Penshoppe, Oxygen, Memo, Regatta, Forme).

- Coordinated network configurations with IT Mall Administrators.

- Monitored SAP servers and other applications.

- Managed VPN issues, network problems, store promos, and POS barter software (MS SQL Database).

- Performed MS SQL database backups/restores using Management Studio 2008 and 2012.

- Oversaw store peripheral equipment and handled defective/obsolete peripherals.

- Managed CCTV systems across multiple mall chains (SM, Ayala, Robinson, etc.).

IT URM (User Resource Management)

ABS-CBN, Inc. National Capital Region, Philippines

October 2016 – October 2018 (2 years 1 month)

- Optimized hardware/software for end-user devices, including replacements for outdated units.

- Conducted hardware diagnostics, virus removal (via Remote Desktop/SCCM), and RAM upgrades.

- Disposed of IT equipment securely and ensured data wiping on retired devices.

- Handled tape backups for ELJ and Main Buildings.

CAD Operator

Spacem Design and Associates National Capital Region, Philippines

February 2016 – September 2016 (8 months)

- Revised engineering designs based on team leader instructions.

Data Entry Operator

Spacem Design and Associates National Capital Region, Philippines

April 2014 – January 2016 (1 year 10 months)

- Managed data entry tasks related to engineering design revisions.

Service Crew

McDonald’s Banga Branch Philippines

May 2011 – June 2012 (1 year 2 months)

- Prepared food and served customers efficiently.

- Monitored kitchen inventory and maintained store cleanliness.

Education

ACLC College of Meycauayan Philippines

Bachelor’s Degree in Information Technology (2013)

Skills

- Technical Skills: PC troubleshooting, hardware/software installation, Microsoft Office, CCTV installation, network configuration, MS SQL database management.

- Software Knowledge: Basic Adobe Photoshop CS5, Basic AutoCAD with 3D rendering.

- Languages: Filipino (Fluent), English (Proficient)

Personal Information

- Age: 32

- Address: #305 Cordero St., Villacor Village, Langka, Meycauayan, Bulacan, Philippines

- Nationality: Filipino

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