Customer Service Assistant

SANJINA HAQUE *******.*****@*****.***

Apartment#*07, 720 Wonderland Road North, London, ON

N6H 4Y8

Cell: 226-***-****

EDUCATION

****- ******* ******* **********, ******** of Arts(Accounting & Economics)

QUALIFICATIONS

● Strong interpersonal and written skills

● Excellent art sense and organizational skills with superior memory for details

● Strong work ethics and able to work under pressure

● Ability to work in group environments to achieve individual and team

objectives

● Outstanding Computer skills (MS Word, Excel)

● Leadership quality and very effective with time management

● Effective customer service and communication skills

● Typing speed: 88 WPM

● Language spoken: English, Bengali, Hindi, French (basic)

● Reliable and mature

RELATED EXPERIENCE

November 2013-Present

Customer Assistant, Tepperman’s

● Delivering friendly, courteous and exceptional personalized customer service

● Safeguarding cash on hand, taking various modes of payments, signing

contracts

● Promoting and selling Tepperman’s payment protection products and other

services

● Identifying customer related problems and business process improvements

● Handling customer calls in a fast, efficient and professional manner, ensuring

they are directed to the appropriate person/department successfully

September 2013-October 2013

Cashier, Petro-Canada

● Maintain customer service and checkout area for prompt and accurate

processing of the customer’s order

● Cash and till handling

● Stock merchandise

● Authorize Gas Sales

June 2013-August 2013

Intern, UN (UNAIDS)

● Help in designing program management of the HIV affected and minor

population

● Managing workshops with the HIV affected and discriminated population

● Writing reports about different programs and workshops

● Managing team with unity

● Interviewing victims

June 2012-August 2012

Intern(Finance and tax department), Telenor (Grameenphone Telecommunication LTD)

● Prepared input monthly VAT returns

● Prepared other telecom operators' interconnection report

● Prepared schedule for BOE, Oracle

● Reconciliation between VAT and ERP report

● Application for remittance (BOI)

● Assisted in preparing entries

July 2010-June 2011

Assistant, Finance Department, Summit Power Group LTD

● Credit checks

● Assist with month end finance reports

● Data entry

September 2009-February 2010

Teaching assistant, Mastermind School

● Effectively helped educate young children in reading and writing in Bengali

● Routinely demonstrated ability to solve problems

● Developed creative activities to engage young children

AWARDS AND ACCOMPLISHMENTS

2010 The Daily Star Achievement Award-A LEVELS

2008 The Daily Star Achievement Award-O LEVELS

INTERESTS Traveling, Socializing, Technology, Social Work

REFERENCES

Dr. Munir Ahmed

Social Mobilization and Partnership Advisor, UNAIDS (Bangladesh)

Mobile: +88-017********

Email: ********@******.***

Khawja Abul Hasnat

Finance Asst, Grameenphone Telecommunication Ltd (Telenor)

Mobile: +88-017********

Email: ********@************.***

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