Sales Customer Service
Resume:
CURRICULUM VITAE
Education
****-**** ******** ** ******* in Computer Science major in
Computer
Bicol University Computer Science Institute, Legazpi City,
Philippines
Work Experience
June 2012- Marketing Executive & Administrative Assistant
March 2014 METCORP General Trading & Contracting Company
1 year & 9 months Kuwait
Monitor sales and conduct Inventory of pipe and fittings.
Research Suppliers and Manufacturers and Prepare
RFQs (Request For Quotation) for KNPC tenders.
Liaising and networking with a range of stakeholders
including clients, suppliers and partner organizations.
ROSALIE FRANCO BUENA Sourcing exclusive agency and distributorship and
communicating with them and managing business
relationships.
Conducting market research and contributing to, and
developing, marketing plans and strategies.
Perform general clerical duties such as answering
phones and emails, photocopying, typing, faxing,
mailing, filing, data entry and other works.
Provide administrative support to ensure that municipal
operations are maintained in an effective, up-to-date and
accurate manner ex. Type correspondence, reports and
other documents.
Maintain hard copy and electronic filing system.
Supporting the manager and other colleagues in
assigned project based work.
Address: Em’s Bo. South June 2007 to Sales Supervisor
Brgy 2, Sagpon Albay, June 2012 Department: Toys, Fashion, Accessories, Arcade Machines
5 years MS Retail KSC, Baroue Store, Avenues Mall, Kuwait
Legazpi City, 4500, Ensure smooth overall operations:
Philippines - Manpower planning
- Section lay out & Visual Merchandising
- Stock Management & Inventory
Mobile: +639*********
- Selling and Stockroom Management
- Cleanliness of Store, Stockroom, and Back Offices.
Viber: +965******** Expected to drive sales and lead the team to achieve
sales target.
Email: Works hand in hand with the Marketing team in making
sure that all sales promotions are implemented properly
*********@*****.*** to maximize sales revenue potential.
Conducts competitive analysis to gauge market trends
Nationality: Filipina and suggests sales promotions.
Constantly coordinates with the buying team to provide
Work Experience product, price and customer feedback to ensure product
quality, maintain competitive pricing and respond to
market demands.
Coordinates and maintains good business relationship
with suppliers.
Attends to customer needs, resolves customer complaints
and assures customer satisfaction.
Conducts staff briefing, staff mentoring on proper
customer handling, operational standards, product
information etc.
Initiates department standards, provides department
goals, individual staff responsibility and task delegations.
Implements performance appraisal, provides staff
feedback, attends to staff concern.
Communicates and coordinates overall store
maintenance needs.
October 2006 to Customer Service Representative
March 2007 Convergys Philippines Services Corp
5 months Makati City
Entertain calls with regards to billing, including: canceling
services, refund requests, product information, product
ordering process, technical problems, and other related
concerns.
February 2005 to Territory Sales Supervisor
September 2006 Triumph International Philippines,
1 year & 7 mos Makati City
Responsible for the attainment of monthly sales and
recruitment goals of the assigned territory.
Reviews and recommends plans and programs to support
sales, recruitment, inventory, and collection requirements.
Disseminates national promotions, product launches, new
policies, and procedures to Group Dealers.
Conducts motivational meeting for GDs –discussing the
Rewards and Recognition programs and update them on
their performance.
Takes part in planning and execution of major events like
dealer’s assemblies, annual awards, and training
conferences.
March 2004 to Front Desk Associate
January 2005 La Venezia Hotel & Spa, Inc., Legazpi City, Philippines
10 months Exposed in various office works such as filing, encoding,
document review, etc.
Accepts hotel reservations and acts as hotel cashier.
Tasked in preparation and updating front office reports
such as guest history card, guest arrival, and departure
report, expected arrival report, n-house guest list,
statement of accounts, ledger/journal posting, sales
remittance report, credit card payment, etc.
Work Experience Conducts telemarketing on all accounts.
Helps in selling and promoting the hotel, restaurant,
banquet facilities, and other company services to all
market segment, like corporate, frequent individual
travelers, government, etc.
February 2003 to Customer Relations Officer
October 2003 Lisam Enterprises, Inc, Legazpi City, Philippines
8 months Establish and maintain good customer-company
relationship thru regular follow-up call reminding and
inviting the customers to their next minor/major auto
services which may deem necessary.
Contribute in enhancing sales, service profitability, and
customer satisfaction resulting to mutual appreciation and
customer’s trust.
Help increase customer confidence gained by assisting
them in addressing their vehicle needs in order to meet
“Customer satisfaction”.
Actively promote appointment systems, company promos,
vehicle sales, tire-batteries-oils, vehicle parts and other
selling features thru newsletter leaflets, and stickers.
June 2002 to Customer Care Officer
October 2003 Bicol Intersales & Promotions, Inc. (exclusive distributor of
1 year & 4 mos UNILEVER Phils.)
Promote Unilever products available in the assigned
market.
Monitor the sales performance of the company’s products
and its competitors.
Submit inventory report on time to Area Development
Supervisor and make some recommendations/
suggestions.
Maintain the availability of the products anytime for easy
access to customer’s needs.
Leadership, Salesmanship or Selling Skills
Skills
Proficiency in Computer Operation with above
average typing speed. Programs: Microsoft Office,
Adobe Photoshop, Illustrator
Proficiency in both oral & written communication in
English.
Good in public or human relations.
Adequately good communication skills with strong
power of conviction.
Good mathematical & analytical skills
Problem solving, Decision making
Job task planning and organizing
Finding information,
Continuous learning/ Teachable
Ability to supervise 14 or more people.
Workshops, Trainings, January 2, 2012 Recognition for Sales Achievement
Seminars Attended Baroue Avenues Mall Shuwaik, Kuwait
December 15-16, 2011 Customer Service Professionals Training
Baroue Avenues Mall Shuwaik, Kuwait
July 15, 2007 “BUILD”(Build Unite Innovate Lead Deliver)
A Team Building Workshop
ELC Compound, Sumulong Highway
Antipolo City
May 16-18, 2006 Great Dealer, Great Leader
8th Annual Dealer Center Operator's
Fontana Leisure Parks, Clark field
May 17-19, 2005 Sustaining Growth thru Effective Recruitment
7th Annual Dealer Center Operator's
Canyon Woods, Laurel Batangas
August 15, 2003 Network and Wireless Seminar
Hotel Latrinidad, Legazpi City
March 8, 2003 Customer Relations Training
LISAM- Naga City
July 4-5, 2002 Customer Care Training
Monte Vista, Laguna City
METCORP General Mr Abdul Aziz
Character References
Trading & Contracting Manager
Company +965********
Mr Mohammed Abdul Aziz
Manager
MS Retail KSC Sam Ensaff
General Store Manager
Charito Perez
Assistant Store Manager
Bicol University Rodel N. Naz
Computer Science Director,
Institute +639**-***-****
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