Customer Service Insurance

Location:

Posted:

April 17, 2014

Kimberly Johnson

********.***********@*****.***

OBJECTIVE

Seeking to utilize my education, work experience, and communication skills in the area of Human

Resources.

HIGHLIGHTS OF QUALIFICATIONS

● Excellent communication skills

● Proficient in Microsoft Word, Excel, Outlook, PowerPoint, and typing 35wpm.

● Superior problem-solving skills while interacting with people of different backgrounds.

● Strong ability to work well with others and work independently.

● Excellent ability to multitask and able to work well under pressure.

WORK EXPERIENCE

Administrative Support/Customer Service

● Verified demographics and insurance information while ensuring computer data was entered

correctly including patient’s insurance and billing information.

● Performed point of service such as arriving patients and copay collection.

● Verified patient’s insurance eligibilty and benefits.

● Obtained prior authorization for a variety of patient’s visit types while ensuring to provide

the correct ICD-9 and CPT codes pertaining to the patient’s visit.

● Utilized exceptional customer service skills by greeting customers in a warm and friendly

manner.

● Ensured courteous and efficient service to guarantee customer satisfaction while maintaining

a high standard for a clean facility to ensure repeat customers.

EDUCATION

Cleveland State University, Cleveland, Ohio May 2012

Bachelor of Arts in Psychology

EMPLOYMENT HISTORY

Cleveland Clinic, Independence, Ohio 2012-Present

PAS Financial Counselor

IHOP, Lakewood, Ohio 2008-2009

Hostess

United States Postal Service, Cleveland Heights, Ohio 2005-2007

Mail Clerk/Casual

Volunteer Experience

Member of AHANA Program at Cleveland State University 2008-2012

Active member of The Empowerment Church Help for the Homeless Ministry 2004-Present

References available upon request