Customer Service Administrative Assistant

Cybil OliverCybil Oliver Cybil Oliver

*** ********* ***, *******, ** 07508

Phone: 765-***-**** E Mail: ********@*****.***

Objective

Seeking a position in an office environment, where there is a need for a variety of office management tasks

including – computer knowledge, organizational abilities, business intelligence and database program use.

Experience

Store Manager, Torrid, West Nyack, NY 2003-2006

Provided leadership that drove the customer experience, overall operational execution and total store results.

n

Responsible for leading company initiatives that ensured maximum productivity, profitability and compliance

with company policies and procedures.

Maximized store’s sales potential by spending 60 – 80% of scheduled time on sales floor thereby not only

n

gaining business insight to create action plans that improved total store results but setting the overall pace for

creating a captivating in-store environment.

Handled all aspects of recruitment, assessment, training, career development and succession planning of

n

qualified candidates for management and associate roles.

Administrative Assistant, Hy-Test Packaging, Paterson, NJ 1998-2003

General administrative duties included managing calendars, scheduling client meetings, creating expense

n

reports for two senior level executives.

Processed customer and product orders, maintained timekeeping records for all company employees, and

n

generated payroll via QuickBooks. Prepared and updated routine documents and created general

correspondence.

Maintained employee files in compliance with company and government guidelines. Arranged maintenance of

n

office machines and ordered office supplies.

Coordinated and maintained records and invoices with regard to shipping and receiving, accounts payable

n

and accounts receivable. Implemented and maintained database and filing system for OSHA documents,

MSDS reports and plant safety records.

Education

Indiana Wesleyan University, Indianapolis, IN 2012-current

B.S. – Human Resource Management, expected graduation date May 2016

Berkeley College, Woodland Park, NJ 1996-1998

A.A.S. –Paralegal Studies

Skills

Experience in MS Office software, including Excel, and MS Outlook, with excellent organizational and planning

skills. I have exceptional communication, customer service and interpersonal skills, as well as prioritization,

analytical and problem resolution capabilities. I have the ability to manage complex and competing priorities within

a fast paced environment while adhering to strict deadlines. I am able to effectively delegate, follow up and

communicate with all levels of an organization.

Contact this candidate