Customer Service Medical
Resume:
Kelly R. Wildy
** ******* ****, ****, **. *****
*******@*******.***
SUM MARY OF QUAL I F ICAT IONS
Ability to Lead, Train, and maintain an enthusiastic, productive office, Medical Coordinator
w ith excellent people skills and dedicated work ethic; Demonstrated medical office procedures
competency. Strong Planning focused on detail oriented coordinating skills; able to meet
organizational skills, Self Motivated, Productive, and Efficient work ethic.
P ROFESSIONAL EXPER IENCE
Superior experience in Customer Service and Medical office administrative with an emphasis
i n Cardiology; Food service professional with eight years in FOH and BOH operations,
Demonstrated team leader with excellent staff Supervisor skills.
E MPLOYMENT H ISTORY
2010-P resent
M E D ICAL SECRETARY COORD I NATOR
Good Sama r itan Hospital
Coordinate physician’s daily schedules, T rain new employees, Team
l eader, Dynamic customer service, Organize and manage the Cardiology
O n-Call Schedules as well as the Pacemaker Clinic. Educates Patients on
u pcoming P rocedure and Surgeries, Follows clinical P rotocols, Answer
P hones, maintains requi red patient records, reports, and files, D raft
m eeting agendas, manages the receptionist area, including greeting
v isitors and responding to telephone and in-person requests for
i nformation .
Serve as a Liaison wi th D rug Reps and Pacemaker Company Reps,
R esponsible for detail oriented medical files, Manage physician’s
v acation schedules, hospital calendars, and completes all yearly
p aperwork for accreditations.
Self Starter able to complete tasks in an organized and timely fashion,
M akes recommendations to maximize productivity and efficiency for
w ork flow in the office.
Gua ranteed positive customer experiences and resolved all customer
complaints.
A D M I N ISTRAT I VE ASST / SURG ICAL POSTER/ CL I N ICAL RESEARC H
ASSOCAI TE 2005-2010
Baltimore Hea rt Associates
• Completes a l l necessary paperwork connected to research studies,
o rganizes and pa rt icipates in meeting as requi red for orientations,
conducts in service tr a ining as needed. Serve a Li a ison in a l l aspects of
e ach protocol’s including Patients, fami l ies, hospitals, office staff, and
p hysicians. Organize research protocols; obtain informed consents,
p repar ation of information for submission to I RB for review.
• Customer Service Oriented
• Write reports, Spreadsheets, prepare dictations, and documents in
medical fi les
• Cross T r a i ned and provided back up for Customer service/ Patient Service
Respresentatives.
ASSISTANT MA NAGER / M E D ICAL OFF I CE ASSISTANT
2001-2005 D r. H afeez Syed, M.D.
• Managed both F ront and Back office, processed billing and coding,
H andled all patients charts, scanning, faxes, and filing; Pe rformed stress
t ests, Holter & Event Monitors, and 12 Lead EKG’S, Order Medical and
o ffice supplies, Schedule Appointments, Planned Physician T ravel
a r rangements, Handle daily cash batches/ Deposit’s.
• Dynamic Customer Service
• Ma rketing
• Planning and organizing Meetings, T ravel a r rangements for Staff and
P hysicians.
SUPERV ISOR, H OSTESS, WAI TRESS-BARTE N DER
1997-2001
Bertucci’s Restaurant
• Food service professional w ith eight years in FO H and BO H operations.
D emonstrated team leader w ith excellent staff management skills.
• T rained Customer Service Specialist, T rained new Employees
• Supe rvised over 25 + employees
• P repared M ixed drinks, Greeted and Waited on Customers, T rained in
policies and restaurant procedures.
• Handles Daily cash register/ balancing receipts, Performed store
opening duties, including checking all equipment for proper
f unctioning, counting cash drawers, Ordering Food Speck supplies and
A lcohol.
C O MP U TER SK I L LS
• Power Point/ Pacemaker programs
• Word
• Excel
• E M R/ Hospital Portals /Medical P rograms/ Medical Manager
E D UCAT IO N
1996-2000 M I A M I DADE COLLEGE, M I A M I I, F LOR I DA
C OURSEWORK I N CR I M I NAL J UST ICE AND CR I M I NOLOGY
1997-2001 CATONSV I LLE COMM U N I TY COLLEGE CATONSV I LLE,
M ARYLAND
COURSEWORK I N POL ICE SCIE NCE, CR I M I NAL LAW, PSYCHOLOGY
1997-2002 OWINGS M I L LS VOLU N TEER F I RE DEPARTME N T OWI NGS
M I LLS, MARYLAN D
VOLU N TEERED AS EM T/ F I REF IG H TER, PROV I DE D L I FE SUPPORT SERV ICES
D UR I NG ME D ICAL EMERGENC I ESON SCENE AND E N ROUTE TO T HE HOSP ITAL.
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