Customer Service Representative

Amanda Blakeley

Customer Service Representative

Washington Court House, OH

*************@*****.*** - 740-***-****

WORK EXPERIENCE

Customer Service Representative

HOOK'S OXYGEN AND MEDICAL EQUIPMENT - August 2007 to March 2014

OH

Handle customer inquiries, complaints, billing and insurance questions. Calm angry callers, repair trust, locate

resources for problem resolution and design best-option solutions. Interface daily with internal partners in

billing, patient service technicians, sales associates, referral sources and upper management. Processed sales

orders, set-up new equipment, scheduled delivery appointments, handled and processed equipment returns.

Key Accomplishments:

* Managed a high-volume workload within a deadline-driven environment.

* Worked at other locations, at the request of the area manager, to help them out when they were short staffed.

Molding Quality Technician

CALMAR, Washington Court House - November 2000 to August 2007

OH

Did visual inspections, as well as gauging for accuracy. Insured that all specs and regulations were met for the

products. Provided feedback to leads and supervision. Quarantined any non-conforming product, as well as

filling out the proper paperwork, and following through with the lead and management to be sure the problem

was resolved.

Key Accomplishments:

* Consistently met and surpassed quota on a weekly basis.

* Met quality standards, and helped the company to receive recognition for our product, 3 years running, from

Procter and Gamble.

EDUCATION

Business Management

SOUTHERN STATE COMMUNITY COLLEGE - Hillsboro, OH

January 2013 to Present

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