Customer Service Representative
Resume:
Jessica R. Lewis
**** ******* **** ********* * Cleveland, Ohio 44103 216-***-****
***************@*****.***
Objective:
Seeking a Customer Service position
Summary of Skills:
Effective oral communicator
Enjoys working with the general public
Attentive listener who listens to understand
Ability to remain professional when working with angry and irate customers
Employment History:
Au Bon Pain Chicago, Illinois 2013 to 2013
Customer Service Representative
Assisted customer with food and drink selections
Prepared food, coffee and kept work station clean
Maintained up to date knowledge of sale and promotional merchandise
UAS Property Management Chicago, Illinois 2007 to
2010
Customer Service Representative
Opened new accounts and maintained accurate records
Handled customer complaints and followed up to ensure customer satisfaction
Recommended services and products to management based on customer surveys
and over the phone comments
Fidley DE Home Day Care Chicago, Illinois 2006 to
2010
Childcare Assistant
Taught age appropriate lessons and played games
Provided supervision and training for new staff and students
Maintained classroom discipline and positive learning atmosphere
Supported children's emotional and social development, encouraging
understanding of others and positive self-concepts
AMC Theater Chicago, Illinois 2006 to 2007
Film Crew Member
Monitored the activity of underage patrons and enforced movie rating system
Answered phones, took messages and directed calls to the correct department
Education:
OhioMeansJobs Cleveland-Cuyahoga County
Job Readiness Program, Certificate of
Completion
Hillcrest High School Chicago, Illinois
High School Diploma
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