Customer Service Administrative Assistant

Marina M. Cipolla

PO Box #***** Mesa AZ *****

480-***-****

*****@*******.***

Good written and verbal communication skills

Excellent organizational skills

Skills

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1. High energy; team player

1. Over 15+ years’ experience

with C level executives 2. Ability to multi task / customer service

2. Highly detail oriented 3. Able to work in a deadline oriented

environment

3. Maintain confidentiality in

all matters 4. Keyboard dictation / 10 key

Computer: Microsoft Office 2007 & 2010 Publisher 2007. Windows Vista, XP & 7.

1.

Experience Administrative Assistant (May 1993 to March 2008)

Pinnacle Peak Country Club, Inc., Scottsdale, AZ

Maintain executive calendars, appointments, schedules, follow up on project schedules and

coordinating various activities. The ability to work under pressure with many concurrent

projects with little guidance. Compose and type routine correspondence, including e mail and

faxes. Create reports (financial, equity, demographics, etc.). Heavy calendaring. Record and

transcribe all Board and committees’ (9) meetings. Organize and maintain file system, file

correspondence and other records. Coordinate and arrange meetings and presentations, prepare

agendas, reserve and prepare facilities record. Handle annual corporate events’ planning,

including location, people and equipment. Prepared and published monthly newsletter and

several mass mailings per month. Maintain budget and inventories for office supplies, and

maintenance on all office equipment. Customer service, answered phones and supervised.

Managed special projects and worked closely with Department Heads, as needed. Assisted the

Accounting Department with A/R and its mailings, as needed. Created and sent e blasts to the

membership.

Accomplishments:

2. Aided six different General Managers with guidelines, policies and historical company

information.

3. Assisted all incoming Board Members with required information so they were up to

speed quickly via Board Member Orientation meetings.

4. Created, organized and set up an information center for manuals and updated forms.

5. Researched and negotiated all office machinery purchases/leases.

Education General / Paralegal Studies

Scottsdale Community College, Scottsdale, AZ

Mesa Community College, Mesa, AZ

Diploma

Mountain View High School, Mesa, AZ

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