Customer Service Medical Assistant

**** ****** *** *********

Oh *****

***-***-********

Brittney1987solomon@gmail.

com

Brittney Lee Solomon

Objective: To secure a position with a company where I will be beneficial and productive while

having room for advancement throughout the duration of my career.

Education: (01/2006 – 07/2008) Sanford Brown Institute Middleburg Hts, Oh

Medical Assisting: I was originally taking medical assistant courses as a prerequisite to

diagnostic sonography, but due to financial reasons I was unable to finish. However I did take

courses including phlebotomy, urinalysis, EKG, A&P, medical billing and coding, etc.

(08/2001 – 05/2005) St. Joseph Academy Cleveland, Oh

High School Diploma: I graduated with a 3.8 GPA and was on honor roll. I took advanced

classes including Accounting 1&2, Microsoft Office Applications and type approximately 40

wpm.

Work Experience:

(04/2013-Current) Buckeye Roll Off & Trucking LLC Brooklyn Hts, Oh

Accounts Receivable: I am the accounts receivable clerk. I create invoices, collection calls,

process payments. I also process incoming trucks into our recycling center land fill. I answer

phones and generate LEED reports.

(05/2012-11/2012) Bonnie Speed Logistics Cleveland, Oh

Dispatcher: This is a logistics company. I dispatch to our couriers in tractor trailers, cargo vans,

minivans, cars. We deliver material across Northeastern Ohio. It is my responsibility to make

sure we get everything picked up in a timely safe manner. Take orders as well as documentation

of the delivery. I manage the operations part of the logistics field.

(02/2012 – 05/14/2012) Oce’ Business Services Cleveland, Oh

Office Service Representative: I work part time at the PNC Bank Cleveland Headquarters

operation center. I work in the mailroom. I sort the mail and proof bags. Document courier

arrivals and departures, work flow, etc. I also send mail out via ups and fed-ex usps and couriers.

(10/2005 – 11/2010) City of Cleveland Cleveland, Oh

Radio Operator/Telecommunications Specialist: I mandated the radio, dispatched to a fleet of

50-200 daily. Answered a multi-line phone system with incoming requests or complaints, triaged

the calls, made work orders, assigned work orders to crews. I made calls to authorities such as

CPD, EMS, FIRE, WPC, CWD, etc. as needed. I did all data entry and filing as well as following

up on all orders made. I kept all information up to date and worked closely with city officials

such as the Mayor Frank G. Jackson, directors and commissioners. I was also the assistant to my

supervisor and was acting supervisor in her absence.

(06/2005 – 09/2005) The Lutheran Home Westlake, Oh

6110 Bridge Ave Cleveland

Oh 44102

216-835-5234cell

Brittney1987solomon@gmail.

com

STNA: I took personal care of 10-12 residents daily. My duties included regulating their meals

and personal hygiene. I also helped with physical therapy, care plans and speech therapy.

(03/2000 – 07/2003) McDonalds Cleveland, Oh

Cashier/Crew Trainer: I was head cashier. My duties included training new employees.

Counting the drawers before and after the shifts, and ordering food and supplies.

Summary of Qualifications: I excel in handling difficult customers. I am very punctual,

dependable and intelligent person. I excel in customer service and am a very fast and eager

learner. I am familiar with using QuickBooks to generate invoices. I have dispatch and several

years of customer service experience. I excel in math and computer applications and am not

afraid to go the extra mile if applicable.

References:

Geanine Rogers 216-***-**** City of Cleveland

Kiwana Tatum 216-***-**** City of Cleveland Admin. Clerk

Paula Caraballo 216-***-**** Rosby Resource Recycling

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