Customer Service High School

Shawnnat Nicole Ferguson

*** *. ***** ****** ************, PA 19134

(Cell) 267-***-****

(Home) 267-***-****

Email: **************@*****.***

OBJECTIVE:

I am energetic, personable, well organized and have a willingness to learn new skills and grow within a great company. I have 15+ years of a variety of administrative and management support skills. I am an excellent communicator both written and oral. I love working in a team but works very well on my own.

Work Experience:

AlliedBarton Security

Customer Service Rep

09/1998 - 08/2012

Philadelphia, PA

Answered over 300 calls a shift (Call Center)

Direct calls to appropriate individuals or department after obtaining adequate information.

Assist with administrative and management support duties.

Emailing, Faxing, Filing and assisting with lunch runs for the office.

Education:

Community College of Philadelphia

09/1999 - 05/2007

Associates Degree

Education

Philadelphia, PA

Wharton School of Business

09/1995 - 06/1996

Certification of Entreprenureship

Entrepreneureship

Philadelphia, PA

Overbrook High School

09/1992 - 09/1996

Diploma

Philadelphia, PA

Skills:

Excellent Data Entry proffessional

Call Center Rep (300+ calls a shift)

Great oral and written communication skills

Team Player

Works well without supervision

Reliable Transportation

Microsoft Word, Excel, Access, Powerpoint and Lotus notes

Clear speaking voice

Strong Organizational skills

Great Multi-tasker

References Available Upon Request

Contact this candidate