Customer Service High School

Location:

Posted:

April 18, 2014

Mike Ouellette

****@*************.***

www.linkedin.com/in/mikeouellette

Experience

July 2013 to Present Merchandising Execution Associate at The Home Depot; Glastonbury, CT

Core Functions: Marketing, Operations

● Leadership role as department captain for managing the inventory and display of marketing

materials.

● Analyze tasks to determine scope, acquire resources, and manage time to complete task efficiently.

● Handle multi-tasking with organization, flexibility, and patience.

May 2010 to July 2013 Manager / Lead Technician at Fibrenew Central Eastern CT; Glastonbury, CT

Core Functions: Administration, Operations, Marketing, Sales, Customer Service & Support

Company Background: Fibrenew is a small business offering upholstery repair services to private and

commercial owners of leather, vinyl, and plastic in homes, automobiles, watercraft, aircraft, and businesses.

● Developed marketing campaigns that increased revenue +33% over 1 year.

● Collaborated effectively as part of team on over 2,000 repairs, including $45,000 projects.

● Developed an improved process that increased efficiency by +25% and decreased material cost by

-35% to result in higher profit, and trained technicians across franchises in this process.

● Achieved a virtually 100% rate of satisfied customers.

● Became the in-house expert in products and processes and tailored offerings to customer needs;

increased customer satisfaction and market expansion.

July 2005 to February 2009 Multiple Positions at Fiserv Lending Solutions; Rocky Hill, CT

Core Functions: Data Entry, Issue Resolution

Company Background: Fiserv Lending Solutions provided financial services to banks and lenders in the home

mortgage industry.

● Consistently achieved 25% over daily quota with high accuracy rating.

● Trusted source of knowledge by co-workers seeking assistance and trained new employees.

● Progressed from data entry position to issue resolution, working closely with team members and

management to resolve issues and complete projects.

Education

December 2014 (Expected) Business Administration, A.S. at Manchester Community College

June 2004 High School Diploma, College Credit, Work Experience at Great Path Academy

● Earned 20 college credits in general studies while attending “middle college high school” on

Manchester Community College campus. Curriculum involved a work study program each year.