Customer Service Human Resources

Phone: 208-***-****

Email: ********@*****.***

Address: **** *. *** ******, *****, ID 83702

William Knobloch Resume

PROFESSIONAL PROFILE:

** ***** ** *********** ****** Safety and Security professional experience in high-pressure, fast-

paced airline industry environment.

Over 25 years of experience operating forklifts.

Demonstrated airline ground and baggage service expertise; extremely cognizant of importance

of proper screening and handling of luggage.

Excellent knowledge of principles and methods for moving cargo and goods by air,

including relative costs and benefits.

Exceptional knowledge and skill in troubleshooting cargo loading operations and systems.

Skill in identifying dangerous objects on passengers and in baggage or cargo, and preventing

these objects from being transported onto aircraft.

Effective leadership abilities and supervisory techniques.

RELEVANT WORK HISTORY:

Jackson's Jet Center

UPS Ramp Agent

Boise Airport (November, 2013- Present)

Drive LD container to aircraft. Load and offload shipments. Service Aircraft, sort freight. Use

ramp equipment including forklift for loading trailers.

US Airways, Inc.

Fleet Service Lead Agent

San Francisco, CA (April, 2010 – May 2013)

Lead and coordinate the activities of five ground crews in the loading, unloading, securing, and

staging of aircraft cargo or baggage. Coordinate with Transportation Security Officers (TSOs)

with periodic screening of bags.

Fleet Service Lead Agent

Las Vegas, NV (April 2007- April, 2010)

Duties included leading staff of 70, assigned workload and tasks among employees in

accordance with established workflow and skill level. Quarterly evaluation of crew. Provided

input on human resources-related issues such as workflow, evaluation/performance,

reassignment, and promotions.

Monitored and reported on the status and progress of work load. Utilized knowledge of business

and management principles involved in planning, resource allocation, human resources,

leadership methods, and coordination of people and resources. Oversee administration;

handled hiring and separation decisions.

Fleet Service Lead Agent/Customer Service Agent

Warwick, RI (September 1991–March 2007)

Duties included leading aircraft cargo crew in the safe and proper placement of cargo on board

of aircraft. Oversaw loading and unloading, securing and staging of all cargo and baggage.

Determined the quantity of the cargo; verified and signed the load plan or manifest. Made

adjustments as needed to accomplish workload in accordance with established priorities.

Ensured the safety of all items on board. Before placing cargo in compartments, calculated load

weight for the aircraft compartments using a computer. Instructed crew in properly distributing

cargo with accuracy. Ensured that space use was maximized.

Managed personnel resources; motivated, developed, and directed 35 staff; and identified the

best employees for each job/duty. Monitored and assessed performance of team, and made

improvements to enhance efforts.

Served as the HAZMAT liaison, and attended all training associated with this responsibility.

Ensured that hazardous materials and harmful chemicals in cargo were properly handled.

Monitored levels of flammable materials.

San Diego County Mail

Clerk Driver

San Diego, California (November, 1977- June 1980)

Duties included collecting, sorting, and processing County interdepartmental and U.S. Metered mail,

including packages; and deliver the mail to the collection boxes, the U.S. Post Office and/or the various

County departments. Deliveries were made in County vehicles, including automobiles and small trucks,

or on foot, depending upon the locations and distances.

ADDITIONAL INFORMATION:

EDUCATION:

CDL. College of Western Idaho. Hazmat, Airbrake, Tanker, Double, Triple Endorsements.

Coursework towards Associate in Arts (AA); Business Management; San Diego Mesa College;

San Diego, CA; earned 15 credits.

Diploma; General Studies; La Jolla High School; La Jolla, CA.

CERTIFICATIONS & TRAINING/COURSES:

Dangerous Goods I; Hazardous Materials; Proper identification and labeling of hazardous

materials and the necessary steps in isolating dangerous goods; December 2007.

Dangerous Goods II; Proper steps for securing perimeter of airport and tarmac; December 2007.

Hazardous Material Communications; Important first steps of what to do, whom to call; and

coordination with ground security control; December 2007.

Emergency Procedures; Steps to take in instance of disabled aircraft and or security breaches;

proper handling and evacuation of passengers; and crowd management and control; December

2007.

Fire Safety; All aspects of airport fire safety; identifying type of fire and appropriate extinguisher

to use; December 2004.

REFERENCES AVAILABLE UPON REQUEST (separate sheet listing references, addresses

and phone numbers)

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