Customer Service Home Health

Lacretia Moore

***** ********* ******, ************ *******, OH 44122

951-***-**** E-mail: *********@*****.***

CAREER SUMMARY

Experienced and dedicated professional who is well organized, coupled with

the ability to work well under pressure, meet deadlines, and handle various

task simultaneously. Diverse skills include:

. Basic Microsoft Word and Microsoft Excel, proficient in Word Processing.

Data entry and 10- key experience, updated and maintained the accuracy of

reports and records.

. Customer Service Training, excellent communication and leadership

abilities, complete accurate work with attention to detail; can perform a

wide range of clerical duties.

RELEVANT EXPERIENCE

(2011-2012) DATA ENTRY/CASHIER, Home Depot, Maple Heights, OH

. Entered data into computer system. Assisted customers with products and

merchandise. Received and disbursed money, involved electronic scanner

and processed credit and debit transactions

(2011) CERTIFIED NURSING AIDE, Heritage HealthCare, Cleveland, OH

. Assisted adult residents with daily care and hygiene. Monitored

resident's condition and documented or reported. Ensured that every

resident's needs are met with dignity

(2006-2009) LEASING CONSULTANT, Career Strategies, Cleveland, OH

. Conducted searches, background checks, scheduled appointments and

presented properties to customers

. Heavy telephone contact with customers regarding the properties, kept up

to date on real estate demands and market issues

. Managed the entire sales process by demonstrating strong sales skills and

customer satisfaction

(2006) INGREDIENT HANDLER, Nestle, Solon, OH

. Maintained attendance and behavior records for "at risk" students.

Observed and documented episodes of misbehavior during class time.

Contacted various community outreach agencies for resources, mentoring

request, and referrals.

(2004-2005), HOME HEALTH AIDE,Diamonds & Pearls, Warrensville Heights, OH

. Assisted with the personal hygiene needs of clients living in a group

home environment.

. Supervised daily living activities with clients such as meal preparation,

house chores, and safety precautions.

EDUCATION

Certification, ICSA, Rockhurst University, Contiuing Education Center

Inc.,Council for Economic Opportunities in Greater Cleveland, Cleveland, OH

Certificate, Computer Studies, Council for Economic Opportunities in

Greater Cleveland, Cleveland, OH

Certificate,Cuyahoga Community College, Cleveland, OH- Nursing

Assistant/Home Health Aide

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