Customer Service High School

Kenyatta Hill

**** ******* ** ** #*** * Washington, D.C. * 202-***-**** * ********.****@*******.***

EDUCATION

Delcastle Technical High School -Wilmington, DE

Concentration: Business

PROFESSIONAL EXPERIENCE

JAB-Solutions (Legal) Washington, D.C.

Program Assistant (Contractor) November 2013-March 2014

Processing of ((FAD) Final Agency Decision request for Complainant’s and Staff.

Signing incoming correspondence for staff.

Processing of incoming correspondence.

Filing incoming Complainant’s files and correspondence.

Delivering outgoing mail to Complainant’s and Staff.

Uploading documents onto iComplaints.

Office of the State Of Superintendent of Education (Government) Washington, D.C.

Bus Attendant August 2011-November 2013

Providing assistance and support to students to board ride and dismount from bus.

Picking up and delivery of students to and from home and school.

Monitoring of students on the bus.

Sterne Kesseler Goldstein &Fox (Legal) Washington, D.C.

Docketing Specialist May 2010-January 2011

Creating barcodes for patent, trademark, and foreign files.

Printing of paperless docket sheets for files.

Delivering of patent, trademark, and foreign files to attorneys.

Creating of physical patent, trademark, and foreign files.

Process record updates of patent, trademark, and foreign files on File Serf.

Creating of spreadsheets of incoming patent, trademark, and foreign files on Excel.

Investigation on IP Master of patent, trademark, and foreign files if created.

The District Hotel (Hotel) Washington, D.C.

Night Auditor/Front Desk Agent March 2010-May 2010

Customer Service

Checking In/out guests to hotel.

Daily night audit.

Administrative/Office

Data entry of incoming reservations via-email, telephone and faxes.

Faxing of reservations to clients.

Signing of incoming mail and deliveries.

Answering inquiries and complaints from guests.

Sterne Kessler Goldstein & Fox (Legal) Washington, D.C.

Records Clerk June 2008-September 2009

File Room

Delivering of patent, trademark, and foreign files to attorneys.

Scanning of patent, trademark, and foreign files monthly.

Signing for incoming patent, trademark, and foreign files.

COMPUTER SKILLS

Well versed in MS Office: Word, Outlook, File Serf, iComplaints, and Imanage

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