Sales Quality Control

Len Bertoni 412-***-****

***********@*****.***

SUMMARY OF QUALIFICATIONS

Business Development - Developed annual and long term strategic plan to move companies forward and

give ongoing direction.

Sales - Utilized written and verbal communication, listening and analytical skills to effectively plan sales

strategies and manage a territory. Value added sales approach offering solutions to customers based on

identified needs to profitably grow existing accounts base.

Client Services - Built strong relationships through increased client satisfaction leading to improved client

retention.

Organizational Development - A proactive approach to organization and time management creating an

atmosphere to handle multiple tasks and achieve deadlines in a timely matter.

Quality Control - Managed quality control for appraisers and independent contractors. Improved real

estate appraisers turnaround time.

Supervision - Managed 24 full time employees on a daily basis. Supervised work activities to move forward

the success of the Strategic Plan. Created an atmosphere for getting work accomplished with objectives and

time management. Knowledgeable in the areas of human resources employment practices.

EMPLOYMENT HISTORY

Alure Hair Products Distributorship March, 2010 - Present

Owner Western PA Region

Distributor for imported hair products. New customer sales. Training salon owners through educational

presentations, increasing salon business while maintaining client retention. Implementing marketing &

advertising strategies to grow clients and increase product knowledge.

Admissions Sales Coordinator August, 2009 - February, 2010

Delta Education Corporation Virginia Beach, VA

Managed daily prospective student data base to successfully increase enrollment in the school.

Administered entrance exam to all potential new students. Company closed in the Pittsburgh market.

Director of Operations and Sales November, 2007 - July, 2009 Company closed

Next Step Credit Pittsburgh, PA

Generated new clients by developing relationships with car dealerships. Assisted consumers to improve

their credit rating to obtain automobile financing.

Assistant Director of Admissions May, 2007 - October, 2007

EDMC -The Art Institute of Pittsburgh Pittsburgh, PA

High level phones sales and database management. Conducted on line presentation to potential students.

Gathered all data to submit financial aid.

Area Appraisal Manager September, 2005 - October, 2006

Wells Fargo / Rels Evaluation Pittsburgh, PA

Managed 24 licensed real estate appraisers in Pennsylvania, Ohio and West Virginia. Resolved daily client

transactions and production concerns. Implemented customer service training programs. Developed

relationships with District and Regional Sales Managers. Monitored P&L and budgets. Increased daily

production and response time by recruiting licensed professionals for client quality. Detailed multi-tasking to

achieve changing daily responsibilities and duties. Completed certification in workplace harassment,

workplace ethics, effective discipline, interviewing and hiring.

Appraisal and Quality Control Manager December, 2000- August, 2005 Company

closed

Unified Settlement Services, Inc. Pittsburgh, PA

Appraisal, title and closing services company. Managed appraisers and handled all quality control of

appraisals to meet standard government guidelines. Generated new client base.

EDUCATION BACKGROUND

Keystone Oaks High School Graduated in 3 years

Realtors Education Institute Appraisal education

Duquesne University Real Estate Practices & Management

LICENSES AND CERTIFICATIONS

Uniform Standards of Professional Appraisal Practices Certification

Certification in Workplace Ethics, Lawful & Effective Discipline, Preventing Workplace Harassment

and Interviewing and Hiring Lawfully

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