Customer Service Care

Jerrod Sherrill

***** *. ****** **

Huntersville, NC 28078

***- ***- ****

************@*****.***

Personal Statement:

Customer service professional seeking a management role.Skilled in training

and establishing rapport with clients. Self-motivated with exceptional

communication and computer capabilites and customer oriented. Professional

and successful at troubleshooting and handling customer support issues in a

timely manner.

Key Skills

Through my work experience and general development, I have acquired

the following skills, which would be highly suited to the position you have

available:

* Excellent communication skills, verbal and written

* Highly analytical thinker with demonstrated talent for identifying,

scrutinizing, improving and streamlining complex work processes

* Computer-literate with extensive software proficiency covering wide

variety of applications

* Flexible team player who thrives in environments requiring ability to

effectively prioritize and juggle multiple concurrent projects

* Proven relationship- builder with unsurpassed interpersonal skills

* Personable professionalism whose strengths include culture sensitivity

and an ability to build rapport with a diverse workforce in multi-

culture settings

* Results- driven achiever with exemplary planning and organizational

skills, along with a high degree of detail orientation

* Resourceful team player who excels at building trusting relationships

with customer and colleagues

* Productive worker with a solid work ethic who exerts optimal effort in

successfully completing tasks

* Dependable, responsible, contributor committed to excellence and success

* Loyal and dedicated employee with an excellent work record

* Conscientious go- getter who is highly organized, dedicated, and

committed to professionalism

* Confident, hard- working employee who is committed to achieving

excellence

* Highly motivated self- starter who takes initiative with minimal

supervision

* Enthusiastic, knowledge- hungry learner, eager to meet challenges and

quickly assimilate new concepts

Education

Central Piedmont Community College

Charlotte, NC

(GED Completion) 4- 11- 2007

Alamance Community College

Burlington, NC

Associated Degree, 2010- 2012

Major: Business Administration

GPA: 3.0

Work Experience

Iqor, Charlotte, NC

Customer Service Financial Specialist October 2011 to Present

. Answered an average of 63-80 calls per day by addressing customer

inquires

. Solving problems, and providing new product information with up-to-

date knowledge of sales and store promotions

. Investigated and resolved customer complaints and inquires in a timely

and empathetic manner

. Recipient of multiple positive reviews acknowledging dedication to

excellent customer service

. Ensured superior customer experience and scored in top 10% of

employees in successful resolution of issues.

Professor Detail, Concord, NC

Auto Detailing May 2006 to Oct 2012

* I am responsible for auto detailing, and helping with the delivery

of our mobile services

* Customer Care

Dominoes Pizza, Burlington, NC

Specialty Driver Jan 2010 to May 2010

* I was responsible for the on-time delivery of our services

* Customer Care

Bo' jangles, Burlington NC

Cashier/ Cook April 2009 to Mar 2010

* I was responsible for exceptional customer care, cooking and

handling money

Achievements

* Recipient of the Pride Entrepreneur Education Program scholarship through

PRIDE Magazine to further my educational endeavors in pursuit of business

degree.

June 2008 Pride Entrepreneur Education Program

Scholarship Award Winner (Charlotte, NC)

References Available Upon Request

Contact this candidate