Customer Service Medical Billing

Kamica Smith

Objective:

Kamica Smith recently graduated from Antonelli College in December 2013. While attending Antonelli,

she maintained a 3.2 grade point average. She currently has an associate’s degree in medical science

my target employment position is to be a Medical Billing and Coding Specialist. In 2012, she worked for a

work study for Education at Work which is an employment collaborative with Antonelli College as Call

Center Resolution Specialist for Vantiv which is under Fifth Third Bank. She handled over 100 inbound

calls daily dealing with credit cards and debit cards that were lost and or stolen by the customer. I am a

multi-tasking, well focused individual and work well under pressure. She has a great personality and is

looking to begin a relationship with a company or corporation who has strong focus in customer service

and the medical field.

Experience:

(2012 – 2013) Vantiv

• Answering between 150 – 200 calls per day assisting card members who have had their credit cards lost

or stolen.

• Maintaining call volumes within required metrics for call handling.

• Received recognition for having “Kudos Calls” when customers highly satisfied with customer service.

• Displayed versatility when being trained on multiple roles within the call center especially roles with

higher amounts of responsibility.

(2008 – 2010) Medco

• Answering approximately 75 – 100 calls per day from doctor’s office and hospitals in regards to medical

staff verifying patient information and records to fill medical prescriptions.

• Provided quality customer service by being of assistance without violating HIPAA guidelines.

(2007) MRSI

• Conducted 150 - 200 calls daily with customers who had recently made purchases at specific retail

venues.

• Ensured customers where satisfied with the service and products received by the retailer.

• Use customer services skills such as active listening and empathy in order to build rapport with the

consumer

• Recorded information or feedback from consumers in order to help improve the customer's future

experience.

• Utilzed computer applications such as Quikbooks, Microsoft office (e.g. Word, Excel, PowerPoint) to

multitask and complete different tasks to accommodate the customer.

(2006) Fidelity Investments

• Conducted150 to 200 calls per day selling insurance to homeowners.

• Utilize active listening and rapport building skills to help determine the amounts of coverage needed by

the consumers.

• Received "kudos calls" when the customers felt I went above and beyond their expectations of customer

service.

Skills and Education

Graduated from Mt.Healthy High School in 2001

Projected graduate from Antonelli College with associates in Medical Billing and Coding as of December

2013

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