Customer Service Medical Billing

Nani Chelsey McDonald

** ****** **** . ******, **** 45102 . 513-***-**** . *********@*****.***

Summary

ORGANIZED AND FOCUSED ENTRY LEVEL OFFICE WORKER WITH

CUSTOMER SERVICE,

COMPUTER, BILLING, INVOICING AND TELEPHONE

SURVEY EXPERIENCE.

EDUCATION

UNIVERSITY OF CINCINNATI

. Medical Billing and Coding

. Currently Attending

ECOT/New Richmond High School

. Graduated with Diploma

Experience

BURKE MARKETING RESEARCH DECEMBER 6, 2013 - PRESENT

Marketing Research Surveyor Milford, Ohio

? Conduct telephone surveys for various venues.

Volt Services Group March 2012 - May 2012

Billing Department Representative (at Stericycle)

Cincinnati, Ohio

. Entered invoice information into Excel spreadsheets to

record medical waste

data for customers.

. Heavy inbound and outbound phone work to verify

information and research errors.

. Employed formulas to convert weights into uniform scale

in order to recreate records for customers.

Gabriel Brothers May 2011 - March 2012

Service Desk Cincinnati, Ohio

. Processed returns, exchanges and purchases at retail

department store.

. Supplied change for cashiers as needed.

. Cleaned fitting rooms and set up displays.

. Waited on customers throughout shift.

J.C. Penney January 2009 - February 2010

Fitting Room Associate Cincinnati, Ohio

. Maintained and monitored fitting rooms.

. Counted incoming and outgoing garments, assisted

customers.

. Cleaned fitting rooms and other housekeeping duties.

Sonic Drive In April 2008 - November 2008

Drive Thru Attendant Cincinnati, Ohio

. Received customer orders remotely for carhops and

entered into proprietary computer system.

. Operated fountain and made beverages to order.

IGA (Formerly Jubilee) February 2007 - October 2007

Cashier Bethel, Ohio

. Cashiered at busy local grocery market.

. Responsible for balancing cash drawer at end of shift.

. Faced and straightened shelves and overall housekeeping

of store.

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