Customer Service Manager

Kristy S. Bennett

**** ******** ***** *******, ******* 30034

313-***-**** mobile

****************@*****.***

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PROFILE:

To obtain a position within a company to increase sales and profitability

utilizing substantial knowledge in Administration, Customer Service,

Marketing, Fashion Merchandising, Management, and Sales.

_EDUCATION:

The Art Institute of Atlanta Atlanta, Georgia

June 2010

Bachelor of Fine Arts with a concentration in Marketing and Management

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EXPERIENCE:

State Farm Atlanta, Georgia

March 2013-

Present

Customer Care Center Representative

. Answer insurance-related questions from callers

. Explain processes for claims and provide emergency assistance

. Take detailed messages for agents/claims personnel

. Provide emergency customer assistance

Priscilla of Boston Atlanta, Georgia

June 2010-December 2011

Customer Service Representative/Front Desk Manager

. Clerical duties: Copied, faxed and filed documents, Managed phone lines,

Responded to and sent emails

. Handled all customer issues

. Provided training for all new hire Customer Service Representatives

. Scheduled appointments and maintained executive staff's calendars

Bachrach Atlanta, Georgia

August 2008-September 2009

Assistant Manager

. Coordinated apparel for clientele based on color and fabric

. Daily opened and closed store, as well as counted and deposited store

revenue

. Maintained employee weekly schedule and managed staff of ten employees

. Processed incoming merchandise

Art Institute of Atlanta Atlanta, Georgia

November 2007-July 2008

Office Assistant

. Clerical duties: Managed phone lines, Copied, faxed and filed

documents, Basic data entry

. Daily opened and closed office

. Managed schedules for staff calendars

. Maintained employee weekly schedule and managed staff of ten employees

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SKILLS:

. 57 WPM

. Advance Microsoft Office: Word, Powerpoint, Outlook, Excel

. Lotus Notes

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