Quality Assurance High School

Schlander Grandison **** Brooklyn, Ave

Kansas City, MO 64130 H: 816-***-**** C:816-***-**** objective: To obtain a position in the Collections Industry that allows me to use my experience and professionalism as a Collector. Experience: 2001-2013 JRS Recovery Services Alpharetta, GA Lead Collector -Provided support to clients thru inbound/outbound phone calls, email, and faxed communications. -Responsible for team of 11 associates. -Set up dialer campaigns for established clients. -Established pay arrangements while monitoring previous individual and team goals were met. -Helped in maintaining company standards by assuring individual and team goals were met. 1999-2001 DMV Enterprise Kansas City, MO Collector/Quality Assurance -Collected on payday loans, set up pay arrangements by Western Union, certified funds, checks and credit card. -Monitored calls daily to ensure company and FDCPA regulations were maintained. -Assisted in establishing company training procedures for Quality Assurance. -Responsible for set up of dialer campaigns for preexisting clients. 1996-1998 UMB Bank Kansas City, MO

Collector

-Responsible for 320 accounts ranging from student loans, auto loans, home loans, and bank card accounts.

-Daily communication until payment arrangements were made or balance paid in full.

-Weekly field calls on floor plans.

-Responsible for repossession and foreclosure procedures.

-Skip tracing performed daily while maintaining communication thru written, fax, phone and email.

-Maintained avg 180 calls per day.

1996-1998 S&L Receivables Kansas City, MO Owner/Collector -Collected on purchased paper from established businesses such as dental offices, emergency room accounts, jewelry stores and mortgage. -Set up payment arrangements. -Also eulogized skip tracing efforts to locate clients. -Filed with locale magistrate for garnishment procedures. Education 1982-1986 Southeast High School Kansas City, MO 1986-1988 Central Missouri State University Warrensburg, MO