Customer Service Manager

Ollice Webb

***** ***** ******, ********, ******** 60430 708-***-**** ****.******@*****.***

Objective:

To obtain a job within customer service, medical billing, or communications

Work Experience:

Guest Services/Patient Preregistration, Silver Cross Hospital

Joliet, Illinois (Contract job) 09/03/2013-12/03/2013

• Verify patient’s insurance benefits and eligibility prior to being seen and update patient’s account if necessary

Account Representative, MED3000 06/2005-01/31/2013

Tinley Park, Illinois

Mailed caseworker patient charges to determine patient Spend-down amount.

Discussed Self-pay balance and patient Spend-down balance with the patient.

Used NEBO/ECARE to verify Medicaid and B/C B/S eligibility

Called Illinois Medicaid and Blue Cross Claims to discuss difficult payment issues.

Communicated with insurance companies to make a better reimbursement on pending charges and also processed appeal letters due to claim errors

Transported and/or removed accounts via Spreadsheet to an outside collection agency.

Medicaid, B/C, Commercial and Self pay Collections.

Quota 50 Accounts daily.

Assistant Customer Service Lead, Christie Clinic 1996-6/15/2005 Champaign, Illinois

• Responsible for entire customer service department in the absence of the Manager

• Solved conflicts between Insurance companies the physician group and coworkers

• Processed Return mail

• Ordered supplies for the office and Trained new employees

• Processed bankruptcies

• Reviewed accounts for collections and discussed account issues with the collection agency

Patient Accounts Representative, Provena St. Mary's Hospital 1983-1994

Kankakee, Illinois

• Cashier for incoming patients

• Verification of insurance benefits and precertification

• Customer Service task and duties

Computer Skills:

• Proficient in Microsoft Word, PowerPoint, Excel, Internet, Meditech, Cerner and IDX

Education:

Union University, Jackson, Tennessee 1980-1981

Concentration in Social Work

University of Tennessee at Martin, Martin, Tennessee 1976-1979

Concentration in Social work and Nursing

Currently Attending

Rasmussen College, Mokena, Illinois

Major: Health Information Management

Anticipated graduation is 06 / 2015

Certified Coding and Billing Specialist 12 /19/2013 Attended Illinois Training Center

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