Operation Manager, Housekeeping Supervisor

Mark Stephen Snead

**** *** ****** *****

St. Petersburg, Fl. 33711

727-***-**** (Home)

727-***-**** (Cellular)

****.*****@***.***

WORK HISTORY

Objectives: Seeking a Janitorial Manager position or Supervisor position where my acquired

skills and experience will allow me the opportunity to contribute and excel in a professional

environment ensuring quality to services

Jani-King of Tampa Bay - Florida

November 2004- December 2013

Operation Manager

Trained franchise owners and their employees in professional cleaning procedures.

Visited Job sites and assist franchisees with start-up of first customer, or more if necessary, first time floor

work, transferred customers

Renegotiated contracts to maintain revenue.

Attended in-service education programs in order to meet facilities requirements

Recruited, selected, oriented, coached, counseled and disciplined communicating values to staff

Assigned all housekeeping tasks evenly among housekeeping personnel based on the size and

layout of facility.

Recognized staff for excellent job performance monitoring and appraising job results on a

regular base

Developed and supervised a daily cleaning schedule based on a regular weekly, monthly,

seasonal and annual housekeeping requirement, following a checklist created to ensure that

employees are carrying out their department tasks.

Closely supervised daily work schedule to ensure no over-staffing

Filled positions as needed scheduling vacation, days-off and call-ins to ensure proper staff.

Assisted housekeeping and laundry staff in completion of work assignments as needed.

Developed and supervised schedules for special cleaning like windows cleaning, stripping and

waxing floors, vertical cleaning as well as all green detail cleaning.

Worked closely with H.R Department resolving grievances or problems related to housekeeping

department

Ordered housekeeping supplies following guidance within a budget maintaining accurate

inventory.

Advised franchisees of new techniques, supplies and equipment,

Ensured company is in compliance with all safety requirements, being familiar with Standard

and Universal precautions, fire drill and evacuation drill

All managerial tasks related to commercial cleaning

Administered and enforced company policies

Maintained facility in neat appearance and odor free at all times.

Manhattan Fruittier- New York

September 1988- July 2003

Driver- Supervisor

Ensured quality and delivery in a timely manner, of merchandise to client and customers

Trained employees in the logistics

Maintained defensive driving

Operated and maintained transportation vehicles with a focus on safety and customer courtesy.

Kept the assigned vehicle(s) clean inside and outside

Maintained accurate, up-to-date records on trip sheets, customer transportation forms, vehicle

maintenance, fuel purchases, incident reports, accident reports, vehicle condition reports and

other records that are requested from management

Concordia Buildings- New York.

July 1987- February 1994

Superintendent

Collected rents and maintained rent journal.

Managed cleaning tasks and maintenance.

Outlined vacant units for re-renting and maintained inspection logs.

Conducted preventative maintenance program.

Executed repairs and monitored work order system.

Planned and lay out of facility installations and modifications.

Carried out individual functions for building operations.

Replaced air filters and maintained systems furniture.

Handled maintenance of signs and picture frames.

Shuffled furniture and computers and carried out shipping and receiving duties.

Responsible for all duties related to building maintenance.

Ensured security to all residents

EDUCATION

Environmental Services Instructor ( certified)

Hospital and medical clinics janitorial services certified.

RBSM certified (registered building service manager)

Infection control certification

Universal and Standard precautions certification,

CPR and First Aid certificate

Hascom training

United States Army – Heavy Equipment operator/ Repair.

Brandeis High School – New York

SKILLS

Efficient in Microsoft Office,

All janitorial machinery (Backpack vacuum, burnishers, carpet extractor, microfiber system, low

speed buffer,)

LANGUAGES

English Reference Furnished Upon Request.

Contact this candidate