Sales Customer Service
Resume:
VIKRANT NAYYAR
• A *** *** DUNDAS STREET EAST, WHITBY, ON L1N2J7
C: 647-***-****
*************@*****.***
PROFESSIONAL SUMMARY
Qualified SALES PERSON with 7 years in fast-paced customer service and call center environments.
Personable and professional under pressure.
SALES PERSON excelling at customer satisfaction and retention. Pre and post-sales support specialist.
Flexible and hardworking in deadline-driven environments.
Friendly Sales associate adept at working in diverse retail and customer service environments .
SKILLS
• •
MS Windows proficient Creative problem solver
• •
Creative problem solver Strategic sales knowledge
• •
Quick learner Multi-line phone talent
• •
Strong client relations Mediation capability
WORK HISTORY
CUSTOMER SERVICES, 03/2012 to 03/2014
REDISCOVER HOMES – INDIA
• Answered an average of 30 calls per day by addressing customer inquiries, solving
problems and providing new product information.
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described product to customers and accurately explained details and care of merchandise.
• Politely assisted customers in person and via telephone.
• Successfully acquired an average of 20 new customers per month, generating a 35%
growth in revenue.
• Effectively communicated with and supported sales, marketing and administrative teams
on a daily basis.
• Conducted weekly walk-through with the manager to discuss interior visual displays,
including store window presentation.
CUSTOMER SERVICES, 05/2004 to 02/2009
R.P TILES AND TUBES LTD. – INDIA
• Asked open-ended questions to assess customer needs.
• Achieved sales goals and service performance requirements of $amount through new
customer sales.
• Dedicated to continuously improving sales abilities and product knowledge.
• Effectively communicated with and supported sales, marketing and administrative teams
on a daily basis.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Recommended, selected and helped locate and obtain out-of-stock product based on
customer requests.
EDUCATION
High School Diploma: SHRI MAHAVIR JAIN MODEL HIGH SCHOOL - JALANDHAR PUNJAB
INDIA
Bachelor of Arts: HUMANITIES, 2003
D A V COLLEGE - JALANDHAR PUNJAB INDIA
POST GRADUATE DIPLOMA IN COMP APPLICATION: COMPUTERS, 2007
DAV COLLEGE - JALANDHAR PUNJAB INDIA
Master of Arts: ENGLISH, 2009
DAV COLLEGE - JALANDHAR PUNJAB INDIA
BACHELOR IN EDUCATION: TEACHING, 2011
MGN COLLEGE OF EDUCATION - JALANDHAR PUNJAB INDIA
Master of Arts: POLITICAL SCIENCE, 2012
DAV COLLEGE - JALANDHAR PUNJAB INDIA
SIGNATURE DATED
VIKRANT NAYYAR
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