Customer Service Representative

Lauren Elizabeth Murphy

** **** ***** ***** ~ Franklin, MA 02038

H:508-***-**** M: 774-***-****

***********@*****.***

Objective: Professional and ambitious individual seeking an entry level opportunity with a company where I can grow

personally and as a valued employee committed to being successful, performing to the best of my ability and contributing to

grow and success of an organization.

Achievements:

Was recognized as a top performer and promoted to customer service while working in the retail space.

Was responsible for the total operation of private country club snack bar. Tasks included scheduling all personel, kitchen & management of waitstaff.

Obtained necessary certifications in establishing own Aupair, Nanny and babysitting business.

Successful with learning computer and phone systems while working as a concierge for large nursing home facility.

Education: Mount Ida College, Newton MA Liberal Arts

*currently enrolled part-time and in the process of completing degree with emphasis on early childhood development

Experience

Sept. 2009- Pres.

Full Time Nanny, Aupair

Responsible for the care of nursery and elementary school children. Tasks include transportation, preparing meals and assisting them with their day to day activities. In some cases live-in responsibilities. Age groups range from infant to middle school.

Worked with families that included 2 children upwards to 5 at one time.

Feb. 2011-Pres.

Front Desk Concierge-Receptionist

Forge Hill Senior Living

Working 8-16 hours on weekends answering phones, doing administrative work and greeting people for large Nursing home facility.

Responsibilities also include patient care and assisting nursing staff with providing medical care.

Also worked in facility restaurant as a waitress and host to patients ensuring they received meals.

June 2009-September 2010

Snack Bar Manager- Franklin Country Club

Management of small food service facility located on Franklin Country Club property. Spring, Summer and Fall position during pool season.

Scheduled and worked with kitchen and waitstaff on scheduling, policies and practices when it comes to the ordering, preparing and serving food and beverages to customers.

Total responsibility for inventory, costs and management of facility to ensure profitability.

April 2007- June 2009

Customer Service Representative

Bob’s Store-retail

Started in footwear department and primary tasks were to assist customer and maintain inventory of all types of footwear.

Was promoted to customer service as a reward for hard work, commitment and willingness to work many hours.

References available upon request

Contact this candidate