Customer Service Manager

Joan Cunningham

Lee/Collier County

239-***-****

************@******.*** / **********@*****.***

• Experienced professional with a successful career in banking, business development,

Profile Summary

and administration.

• Possess excellent interpersonal, analytical, and organizational skills.

1. Proactive approach has resulted in capturing accounts and expanding client

base.

2. Highly competitive in environments where leadership skills are the keys to

success.

3. An effective manager with the skills necessary to direct, train, and motivate

staff to its fullest potential.

Banking Employment BB&T Merchant Services Consultant II 2007 present

Assistant Vice President

1. High profile management position accountable for soliciting

business accounts and developing strategic alliances with

clientele.

2. Develop tactics to increase assets and profitability within a

territory consisting of Lee and Collier counties.

3. Devise and implement innovative marketing principles and

promotional sales events for commercial projects to further

support financial growth.

4. Counsel high net worth corporate clients with regard to

implementation of staff training to assure higher opportunities,

monetary returns, as well as identify potential risk.

5. Cross sell banking services and products to clientele.

6. Serve as mentor to new hire employees

7. Participate in community events to position the bank as a leader

within the territory.

Excellence in Action:

1. Generated more than $20 Million in revenue and fee income

within a 12 month period in multiple years.

2. Attained top position in BB&T as a Sterling Performer 3

quarters and one Annual award

First Home Builders, Fort Myers Florida 2003 2007

Call Center/ Customer Service Manager

1. Directed daily operations for a call center environment, Created

a business development, customer service, and documentation

training program.

2. Managed a staff of 15 customer service representatives.

3. Created contact resolution plans between, county, state and

local authorities.

4. Developed media relations between management and future

home owners

Currently pursuing AS in Business Administration

Education

Edison State College, Fort Myers Florida

Graduate of Merchant Services Certification program

Lehigh Acres Leadership Development Class and steering committee leader

Community FGUA Board Member since 2009

Small Business Resource Network PR/Marketing Chair

Parkinson association –PR/Marketing Writer

Merchant Services Working Group

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