Service Desk Analyst

Summary

IT professional with great attention to detail seeking a help desk position

with a goal of leading the company to achieve measurable business results

and growth.

Work Experience

IT Service Desk Analyst, OfficeMax (Corporate), Itasca, IL 7/2013-

Present

. Supporting five call queues to provide technical, procedural,

application, hardware and dispatch support for corporate, retail, and

Canada associates.

IT Service Desk Specialist, OfficeMax (Corporate), Itasca, IL 5/2011-7/2013

. Supported three call queues to provide technical and procedural

advice, maintained daily operating systems and network operations

issues.

Sales Consultant, OfficeMax (Retail), Harwood Heights, IL 5/2007-5/2011

. Sales, remote desktop services, explored managerial duties such as

associate training, and creating daily goals while maintaining a

positive team work atmosphere.

Sales Consultant, CompUSA (Retail), Multiple Locations 1/2007-5/2007

. Worked independently and in groups to provide customers with everyday

technology related solutions and expert advice.

Freelance Computer Support, Multiple Locations 5/2004-Present

. Performed on site installation assistance with common requests such as

software, hardware, and network setup.

Technical Proficiencies

? Microsoft Office 2003, 2007, 2010 ? HP Server Management ? Networking

(LAN/WAN) ? Citrix ? Active Directory ? Dameware Remote Desktop ? Avaya

Telephony ? Windows XP & 7 ? Remedy 6.3 and 7.6 ? Image/Restore

proficiency ? Blackberry Enterprise ? VPN/RSA ? McAfee ? Fujitsu ?

CompUCom

Certificates

HDI Customer Service Representative 10/2013

Education

DeVry University 10/2008-6/2011

Associate of Applied Science in Electronics & Computer Technology (AECT)

GPA: 3.76/4.0

Other

Fluent in Polish

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