Manager- Sales, Operations

Chris Fratarcangelo

***** *** * * * Apt *** S t. Petersburg, FL 33716 585-***-****

******@*****.*** w ww.linkedin.com/cfratarcangelo

Experience

Date of Employment : 6/1/2006 to Present

Best Buy

Clearwater, FL and multiple NY locations

Sales Support Manager

Oversee back end processes and research all P&L expenses charged to the store

Manage, engage and assist over 50 direct employees and nearly 140 storewide

Analyze P&L and report to General Manager for strengths/opportunities

Responsible for all HR processes, including hiring, staffing, conflict resolution, etc.

Reduced store losses (Shrink) by over $90k in just over six months

Developed Geek Squad strategy which lead to the highest customer satisfaction scores in

store history

Grew store’s overall revenue by 3% comparative to previous year through sales trainings

Multi-Channel & Sales Support Manager

Implemented monthly business strategy to Supervisors and Associates

Drove sales through phone and online ordering channels

Attended a Leadership Development program; served as a mentor the following year

Served as Market Specialty Coach for Rochester, NY; performed bi-weekly performance

visits

Forecasting revenues exceeding $25mil within an accuracy of 1%

“Best in Shrink” award for FY’12 in Greater Northeast region

Top 3 performer in Multi-Channel sales for FY’13 in Greater Northeast region

Operations Manager

Lead the re-engagement of an under-performing team, incur ring less than 10% turnover in

F Y’12

Grew attachment rates by 75% in under three months, leading to a Top 3 FY’12

performance

Served as a District Liaison for Multi-Channel Sales performance

Best Buy Mobile Manager

Recruited, hired and t rained team for new store opening

Served as District Specialty Coach for Western NY; t raveled to other locations to coach

teams

‘Top Gun’ award for store performance for FY’11 in Greater Northeast region

Academic Education

Dates of Attendance : 08/2006 To 12/2010

Corning Community College Corning, NY

SUNY Buffalo Buffalo, NY

Studies in Graphic Design, Business Administration

References

References are available on requests

Contact this candidate