Administrative Assistant Manager

JOAN T.

PENNEY

**** **** ***** ******

Cleveland, Ohio 44111

(H) 216-***-**** (C) 216-***-****

**********@*********.***

Career Summary

Highly skilled Executive Assistant with significant experience supporting

senior managers. Known for expertly managing logistics, travel and all

necessary infrastructure for smooth and efficient business operation.

Proactively contributes ideas and shows initiative for reaching excellence.

Worked for large regional financial institution, with exposure in multiple

areas. Models and acknowledges high standards of personal integrity and

promotes appropriate ethical conduct.

Career Accomplishments:

KeyCorp, Cleveland, Ohio

02/2007 - Present

Executive Administrative Assistant II, Integrated Channel Management

Responsible for the support of Senior Vice Presidents in Consumer

Segment of a $ 91 billion regional full service financial corporation

. Maximized manager/team efficiency and effectiveness through high

quality administrative support. Handled sensitive and

confidential material and information guaranteeing a work

environment of both trust and privacy.

. Assisted executive with a corporate imitative "KeyVolution" in

the reduction of expenses by up to $400 million a year.

. Communicated and collaborated with partners and colleagues using

strong organizational savvy and understanding of internal

dynamics

. Arranged corporate jet trips for numerous executives traveling

to west coast market planning meetings and collaborated with

other administrative assistants to ensure flight connections,

hotels, ground transportation and dinner meetings saving

company time and expense

07/1997 - 02/2007

Executive Administrative Assistant I, Key Education Resources

Provided administrative assistance to Senior Vice Presidents

. Invited to relocate to North Carolina and ensure completion in

opening an out of footprint office for the Key Education

Resources Sales team

. Managed calendars for meetings and coordinated

professional flawless events

. Resolved accounts payable and other complex issues,

improving efficiency and ensuring staff satisfaction

. Assigned as the Business Continuity Coordinator of the

department for the development and certification

requirements of the Disaster Recovery Plan

5/1993 - 7/1997

Trust Analyst, Institutional Trust Services

. Performed on-line account set up via the AMTrust in-house

accounting system

. Recognized for outstanding performance in maintaining

high levels of client services while communicating with

clients in resolving distribution or beneficiaries issues

. Balanced and reconciled trust accounts and investment

statements as requested, ensuring specific client

satisfaction

. Secured legal documentation to support new records of

accounts set up increasing overall portfolios within

trust services

4/1985 - 5/1991

Tax Analyst, Employee Benefit Disbursement

. Tax analyst responsible for filing 941E Federal Quarterly Tax

Returns

. Monitored and controlled the daily federal tax payments from

disbursements

. Resolved issues of discrepancies with the Internal Revenue

Service

. Consistently exceeded resolving client issues with 100% approval

. Issued 1099R to pensioners of 401K Plans in compliance with

regulations

Other relevant experience at KeyBank

Administrative Assistant, Personal Trust Assistant

Accounting Clerk, Payroll

Greyhound Lines, Inc., Senior Analyst

EDUCATION

Attended Cuyahoga Community College, Business Administrative Courses

Proficient in Microsoft Office - Word, PowerPoint, Excel, Lotus Notes

OTHER RELEVANT SKILLS

Toastmaster alumni

Continuous education and testing on Fraud and Ethics compliance

United Way Campaign volunteer

Contact this candidate