Customer Service Representative

Dwayne Corion 905-***-****

***-** **** ****** **** Hamilton, ON L8N 1A9

Profile:

3+ years experience cleaning in hospitals and fitness centres

Infectious disease prevention and health and sa fety training through in-services

3+ years customer service experience, dealing with a variety of customers in a respectful

and professional manner

Empathetically handled the needs and complaints of vulnerable people

Honest, reliable, helpful and considerate of others

Relevant Skills:

Cleaning:

Cleaned fixtures after patients exited rooms using infectious disease prevention

techniques, including hand hygiene

Conducted cleaning duties as directed, and brought any concerns to the attention of the

supervisor

Swept, mopped, and scrubbed hallways, floors and stairs

Emptied trash cans and other waste containers

Cleaned and disinfected washrooms and fixt ures

Folded, washed and put away laundry

Customer Service:

Responded to customer inquiries and resolved concerns in a timely fashion

Conducted casual conversation with patrons to improve the ir customer experience

Answered phones, directed and transferred calls and documented messages

Entered data from customer calls and conducted follow up calls

Experienced with inbound and outbound calls

Discussed type, quality and quantity of merchandise of services sought for purchase

Excellent telephone manner with effective customer service skills

Employment History:

2009 – 2011

Customer Service Representative, SP Data, Hamilton

2008 – 2009

Customer Service Representative, Customer Support Inc., Hamilton, ON

2007 – 2008

Customer Service Representative, Sitel, Montreal, QC

House Keeper, Jewish General Hospital, Montreal, QC 2007

Warehouse Assistant, Nordam, Toronto, ON 2006 - 2007

Locker Room Attendant, The Fitness Institute, Toronto, ON 2005 - 2006

Education:

High School Diploma achieved, Matelot Community School 1998

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