Medical Assistant Customer Service

Leticia Ann Flores

**** ********** ** *** *** Houston, Texas 77043 Mobile 832-***-****

Professional Objectives:

Seeking a career opportunity in the Allied Health field that will allow me a challenging

position and to utilize my proven skills, knowledge, and attention to detail, organization and

customer service to enhance company goals.

Highlights of Qualification:

Medical Skills:

Patient Charts, Examination Preparations, Vitals ( Temperature, Pulse, Respiration and Blood

Pressure).

First Aid, Urinalysis, EKG, Injections, Venipuncture, Gynecological Examination set-up,

Bandaging,

Pharmacology, physical Exams, Hematology, Sterilization, Autoclaving, Eye and Ear Irrigation.

Medical Office Skills:

Med Soft, Centricity, Aprima, Data Entry bookkeeping, Telephone Etiquette and Customer

Service.

Insurance Billing, Basic CPT, ICD-9 Coding, and Insurance Forms

Appointment Setting, Copying, Filing, Scanning, Faxing and Type 30 WPM

Houston, Texas

Work History: Visiting Physicians Associations

Medical Assistant/ Scheduler and Patient Care Coordinator Nov. 2006 - Aug. 2013

Driving Dr’s out to patient homes on a daily basis to perform monthly examination on pt,

refilling prescriptions, giving injections, taking vital signs, accurately reporting pt status,

assist with staple removal. Promoted to scheduling position, responsibility was to call pt on a

daily basis to schedule next day appointments for three Physicians. Promoted from Scheduler to

Patient Care Coordinator responsibility to make sure referrals to specialists are made and mailed

out to pt’s. Making sure pt got their medical equipment and also to make sure 485 are signed by

MD’s and returned to the rightful Home Health Agency.

Work History: Cypress Lakewood Practice Houston, Texas

Medical Assistant Oct. 2006

Externship only

Rooming Patients, taking vital signs, and giving injections, Help in setting- up for Well Women

Exams, Administer assigned duties in family clinic environment.

Graham Packaging Inc. Houston, Texas

Palletizer/ Certified Forklift Operator March 2001- Nov.

2005

Maintained high standards of excellence accurately report any defects of products to my high

Superiority, Part of Safety Committee Team.

Monitored machinery and made sure of good quality production.

Education: National Institute of Technology Houston, Texas

Medical Assistant Program September 2006 - Completed

University High School Miami, Florida

Diploma

April 2006

Reference : Available upon request

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