Customer Service High School

Latonya Boyd

*** ********** ***. ***** *****, NC 27803

Cell: 252-***-****

E-Mail: ***********@*****.***

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Career Focus

Proficient and potential employee looking for the opportunity to use knowledge and experience

to help grow a company.

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Core Qualifications

• Well organized

• Microsoft Office proficiency

• Quick learner

• Professional demeanor

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Education

Nash Community College Rocky Mount, NC

• RN Nursing

• Expected Date of Graduation: December 2015

Weldon High School Weldon, NC

• High school diploma 2004

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Work Experience

West Inc. Rocky Mount, NC

Customer Service Advocate 11/10-12/11

• Kept records of customer’s interactions and transactions.

• Resolved customer’s service or billing complaints by performing activities such as refunding

money, exchanging merchandise, and adjusting billing.

• Reviewed insurance policy terms to determine whether a particular loss was covered by the

insurance.

• Conferred with customers by telephone to provide information about products and services.

QVC Rocky Mount, NC

Manuel Packer 09/09-11/10

• Recorded product, packaging and other information on specific forms.

• Examined and inspected containers, materials, and products to ensure that packing

specifications are met.

• Marked and labeled products.

• Loaded products into package processing equipment

Safelite Auto Glass Enfield, NC

Glass Handler 03/10-08/10

• Unrolled, laid out, attached, or mounted materials on cutting machines.

• Trimmed excess material or cut threads off finished products

• Stacked cut items and loaded them onto racks and conveyors.

• Marked or discarded items with defects such as spots, stains, scars, snags, chips, and scratches

Greensville Correctional Center Jarratt, VA

Correctional Officer 06/05-10/08

• Guarded facility entrances to screen visitors.

• Investigate crimes that have occurred within an institution

• Monitor conduct of prisoners in housing units or during work and recreational activities

• Settle disputes between inmates.

References furnished upon request

Contact this candidate