Customer Service Sales Representative

Kiki N. Goins

**** ******* **. ***. * • Charlotte, NC 28216

336-***-**** • ****.*****@*****.***

PROFESSIONAL SUMMARY

My prior work experience has led me to develop excellent problem solving skills through my persistence to reach a positive end result. I have strong organizational skills developed from daily prioritizing and goal setting. I have a passion for working with people to help them resolve their issues and enjoy learning new concepts and procedures. It is my desire to continually grow professionally as well as personally.

PROFESSIONAL EXPERIENCE

Express Scripts• Charlotte, NC • 7/2013- 03/2014

Patient Care Advocate

• Handle inbound and outbound member, provider and physician calls. Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees.

• Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines.

• Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns.

• Identify and escalate in a prudent manner, concerns received from patients and/or clients so that corrective action can be pursued and expedited to take care of their needs.

JustFab • Charlotte, NC • 1/2013- 7/2013

Fashion Consultant

* Chooses wardrobes, accessories, and footwear that will accentuate the striking features of the clients style

* Assist and maintain clients desired fashion image

* Gives great fashion recommendations about the clients overall look

* Helps clients pick applicable outfits and pair them with matching accessories

* Consult clients on photo-shoots, fashion shows & or any other event needed

Convergys • Charlotte, NC • 2012 – 09/2012

Customer Service Sales Representative

Worked directly with clients and employees to answer questions, resolve issues, upgrade equipments, schedule tech work orders, cancel accounts

* Resolve billing complaints, exchange merchandise, adjusting bills, solve equipment issues

* Utilizes internal software such as MS Excel, MS Outlook, MS Word

* Generated sales quota each month

* Complete contract forms, using computers, update address records, etc.

Choice Building Maintenance LLC• Greensboro, NC • 2009 - 2011

Pt Office Cleaner

* Sweeps, mops, vacuums, floors using brooms, mops and vacuum cleaners.

* Cleans and disinfects sinks, countertops, toilets, mirrors, floors, etc.

* Replenished bathroom supplies. Polishes metalwork, such as fixtures and fittings.

* Empties wastebaskets and recyclables and transports to disposal area.

Att Wireless • Greensboro, NC• 2006-2009

Billing Specialist/Device Tech

* Assists customers with account inquiries, claim investigations, take orders & cancel accounts

* Modified information, upgrade assistance, billing assistance, credit checks

* Liaison for tech support on device issues, laptops and I-phones

* Solicit sale of additional services & products

* 10 key touch, retention specialist

Autumn Ridge Apartments • Greensboro, NC• 2006-2006

Sr. Leasing Consultant

Provides information about the apartments and the community to the prospective resident and

Schedule visits to the community. Responsible for leasing apartments at an acceptable

* determine percent of total prospects.

* Greets visitors and determines if the community meets the client’s qualifications.

* Collects security deposits, rent and all other funds associated with resident moves.

* Accurately and efficiently prepares and assists with all leasing paperwork (i.e. applications,

lease agreements and addenda, employment and credit checks, and lease move-in packets).

EDUCATION

CNA NOW Health License for the State of North Carolina- certificate

University of Phoenix • Associates of Science Degree in Business Administration • 2014

COMMUNITY INVOLVEMENT

Crisis Center of Charlotte • Clothing & Food Bank

* Active volunteer and advocate for Crisis Center

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