Customer Service Quality Assurance
Resume:
Gereil Gatchalian
-**** Davis ave,
Laredo TX 78040
-*********@*****.***
Objective:
Obtain a position in your company where I can maximize my sales skills, quality assurance, development, and training experience.
Work History:
Walmart:
-Laredo, Texas, United States
-Cashier/Inventory, February 2011 - November 2011
-Receive payment by cash, check, credit cards, vouchers, or automatic debits.
-Issue receipts, refunds, credits, or change due to customers.
-Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
-Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
-Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
-Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
-Take inventory or examine merchandise to identify items to be reordered or replenished.
-Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
-Receive, open, unpack and issue sales floor merchandise.
-Receive and count stock items, and record data manually or using computer.
-Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
-Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
Convergys:
-Laredo, Texas, United States
-Sales Representative, April 2013 - January 2014
-Offer advice on the purchase or sale of particular securities.
-Record transactions accurately, and keep clients informed about transactions.
-Calculate costs for billings or commissions.
-Explain products or services and prices, and answer questions from customers.
-Obtain customer information such as name, address, and payment method, and enter orders into computers.
-Maintain records of contacts, accounts, and orders.
Education:
-Gateway Academy Laredo, Texas, United States
-High School Diploma, Jun 2008
-Graduated Valedictorian
-Received various scholarships.
-Laredo Community College, Laredo, Texas, United States
-Completed coursework towards Nurse, Aug 2010
Other Skills
-Excellent over-the-phone customer service.
-Can efficiently type 50 words a minute.
-High understanding of Microsoft office software.
-Achieving Results
-Team Player
-Meeting/Exceeding Goal
-Diligence
Contact this candidate