Administrative Assistant Customer Service

Anna Marie Cruz

Fort Worth, TX

*********@*****.*** - 817-***-****

WORK EXPERIENCE

Marketing Communications Coordinator

Alcon Laboratories, Inc - Volt Services - Fort Worth, TX - April 2013 to Present

Responsibilities

• Inventory monitoring of LOC ( literature ordering center) for Vision Care Marketing Communications team

• Manage projects for Promotional Review for Co-Operative team & Professional Affairs team

• Managed annual project re-reviews

• Send advertising assets to publishers

• Out of office relief

• Help team stay organized

• Process daily, weekly and monthly reports (quarantine, reorder point, and item usage)

• Prepare and ship packages UPS

• Also perform various general office procedures (schedule meetings, filing, etc.)

• Software used: Microsoft Office

Accomplishments

My position as a coordinator was a newly created position. I feel that I had some part in helping create and

mold the position into what it is today.

Skills Used

Team Work

Ability to learn new skills

Administrative Assistant

Southstar LLC - Keller, TX - May 2005 to April 2013

Responsibilities

All administrative duties for General Manager, Warehouse Manager, Client Service Director, and Operations

Managers

• Manage all office needs

• Process daily, weekly and monthly operation reports (call log reports, selector audit reports, maintain

supervisor sanitation audits, Union Grievances Database, and store discrepancy database)

• Assist Warehouse Manager with preparation for Union Grievance Step II and Step III hearing

• Assist client with any problems that can occur with product delivery discrepancy

• Vacation relief for processing weekly incentive payroll

• All Warehouse Purchasing( office supplies, freezer gear uniforms, warehouse supplies)

• Operators of multi-phone line

• Organize and prepare all meeting luncheons,holiday luncheons, &company picnic luncheons

• Manage petty cash, and Home Depot Credit Card

• Assist with all warehouse inventory

• Arrange all travel for management team

• Prepare and ship packages via FedEx, UPS, processed mail and overnight packages

• Also perform various general office procedure

• Software used: Microsoft Office, WYMS System, Infopack System, CAMS, and PickManager

Accomplishments

I helped start the blood and bone marrow donation program here. I believed it boosted company moral.

Skills Used

Team building

Team work

Multi-tasking

Pushed to learning limits

EDUCATION

Criminal Justice

Tarrant County College - Fort Worth, TX

2007 to 2016

High school diploma

St. Augustine Catholic School - Fort Worth, TX

2003 to 2003

SKILLS

• 3 years management experience • 8 years administrative assistant experience • 6 years collections

experience • 10 years customer service experience

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