Project Manager Customer Service
Resume:
JA'NET SLATER
*** ********* ***** ( DECATUR, GA *0034 ( ************@*****.*** ( 770-837-
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Technical Consultant/Systems Analyst
Confident, dependable, versatile Tech Consultant/Software Systems Analyst
with 10+ years' experience managing ATM installation hardware/software
projects in the Financial Industry. Outstanding leadership abilities; able
to coordinate and direct all phases of project-based efforts while
managing, motivating, and leading project teams. Ability to manage
projects within a financial network, Telecommunications, & Customer Service
environments.
qualification highlights
. Yellow Belt Certified
. Project Management
. Strategy Development
. Team Building
. Gasper Vantage
. Microsoft Office
. Client Relationships
. Process Improvement
. Communication Skills
. Operations/Planning
. Time Management
. Organizational Skills
. Predictive/UA
. APTRA Vision
. Manage Services
Professional Experience
ncr, Duluth, Georgia 2011 - Present
Technical Consultant
. Manages the daily activities of the department responsible for
supporting the sales representatives by providing technical knowledge
to clients and potential clients.
. Provides technical support; supervises project staff to
installations/implementations; monitors deliverables to meet client
needs regarding products/services.
. Troubleshoot recurring network problems with Gasper Vantage. Complete
limited phases of broader software development projects. Assist with
debugging and correcting application issues
. Gathers client feedback and suggests new products/services or makes
recommendations for improvements to existing products/services.
. Provide training to outside customers for various tools needed to
monitor their ATM network.
2010 - 2011
Software Systems Administrator
. Integrate basic principle theories/concepts of professional field with
procedures and activities within NCR's own work area.
. Troubleshoot recurring network problems with Gasper Vantage. Complete
limited phases of broader software development projects. Debug and
correct application issues.
. Verify detailed information for global customers. Track, monitor, &
maintain data and information.
. Participate in the testing process through test review and analysis,
test witnessing and certification of software.
. Modify & implement software programming applications provided by the
Technical Consultants.
. Responsible for maintaining Gasper Servers for various global
financial retailers & institutions throughout NCRs network.
. Provide research and information gathering analysis skills to factual
information.
Regions Financial, Birmingham, Alabama 2007 - 2010
ATM Project Manager
. Responsible for the coordination and completion of ATM projects
(installations, removals, replacements, upgrades, etc
. Set deadlines, assign responsibilities, monitor and summarize progress
of projects. Prepare reports for upper management regarding status of
projects.
. Assist and manage ATM bank merger between AmSouth/Regions Bank 2007,
which required extensive working hours, software testing,
configuration and upgrading equipment to Regions standards.
. Overseeing ATM Deposit Smart Upgrade project 2009, which required
testing of Aptra cross-vendor software and check image deposits.
. Assist ATM monitoring with technical and troubleshooting issues. Also
worked with Debit Card department on all check image ATMs where
deposit check images were not captured.
. Work closely with Network Control Center regarding ATM phone line
installations and outages. NCP project which consists of
telephone/router equipment upgrade.
. Handle all issues with outside vendors (i.e. Diebold, NCR. etc.) with
scheduling, site work, & contracts.
AmSouth Bank, Birmingham, Alabama 2002 - 2007
ATM Analyst
. Provide support to Regions branches, customers and non-Regions
customers on a variety of ATM issues while monitoring all ATM activity
throughout Regions network which consists of 2000+ ATMs.
. Identify, research, and resolve ATM technical problems.
. Responds to telephone calls, email and personnel request for ATM
technical support.
. Document, track, and monitor problems to ensure a timely resolution.
. Create and manage escalations to ensure service levels are maintained.
Education and Credentials
Masters of Science Project Management
AMERICAN INTERCONTINENTAL UNIV
Currently Pending - 2015
Bachelor of Science - Management Information Systems 2005
Associates of Science - Network Engineering 2002
Virginia college - Birmingham, Alabama
Developing Project Management Skills Certificate 2008
Capstone Development International
PMP Exam Preparation Program Certificate 2008
Capstone Development International
Gasper Vantage Training Certificate 2010
Gasper
Six Sigma Yellow Belt Certified May 2013
NCR Continuous Improvement
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