Professional Resume

Ana Maria Garcell

*** ******** ***** *****, ***** Palm

Beach, FL 33411 Cell: (561) 969-

**** *********@*******.***

Career Overview

To obtain a

challenging

position that

allows me to

utilize my

current skills

that assist in

advancing a

business that

offers a stable

opportunity. I

am also eager

to learn new

skills and excel

at business

advancements.

Skill Highlights

• Top-rated sales performer in the district. • Experience with conflict resolution

• Negotiation skills/bilingual • Excellent Customer Service.

• Complex problem solving skills • Communication skills.

• Cash Handling • Listening Skills.

• Multitasking. • Team Player.

Accomplishments

Sales and Promotion

• Achieved status as

one of the top 5

percent banker in the

district.

• Targeted customer

needs in order to

satisfy both,

management and

the customer.

• Ensured I met and

exceeded my

expectations as a

personal banker.

• Recorded

appointment

referred, and

customer needs in

my teller journal.

Education

Palm Beach State College

2012

Lake Worth, Florida, United

States

Business Administration

AA in Business

Administration

• Concentrati

on in Finance

• Related

coursework:

• Financial &

Managerial

Accounting.

• Statistics,

Microeconomics,

Macroeconomics.

• Principles

of Management.

• MS Office

for Business

professionals.

• Keyboardin

g and Document

Formatting.

• Speech

Communication and

Business writing.

Work Experience

Personal Banker (S.A.F.E)

I

September 2011 to April

2014

Wells Fargo – West Palm

Beach, Florida

* Exceeded goals by

proactively selling

products and directing

customers to other areas

of the bank.

* Managed

customer’s portfolios,

service relationship and

cross selling of products.

* Provided broad

base of financial and

credit needs with the goal

of acquiring a 100%of the

business.

* Made outbound

calls typically by phone to

increase volume per

customer ratio.

* Performed an array

of customer service task.

* As a Personal

Banker, I went the extra

mile finding ways to be

helpful and efficient.

* Spoke Spanish and

English in order to assist

customers in a timely

manner.

Bank Teller

February 2011 to

September 2011

Wells Fargo – West Palm

Beach, Florida

* receive and count

working cash at beginning

of shift

* identify customers,

validate and cash checks

* accept cash and

checks for deposit and

check accuracy of deposit

slip

* process cash

withdrawals

* perform specialized

tasks such as preparing

cashier's checks, personal

money orders, issuing

traveler's checks a

exchanging foreign

currency

* perform services

for customers such as

ordering bank cards and

checks

* receive and verify

loan payments, mortgage

payments and utility bill

payments

* record all

transactions promptly,

accurately and in

compliance with bank

procedures

* balance currency,

cash and checks in cash

drawer at end of each

shift

* Referral on bank

products such as

checking, savings, Money

Market, Debit cards, and

Financial Reviews.

Seasonal Tax Specialist I

December 2008 to April

2009

H & R Block – West Palm

Beach, FL

• Prepared tax

returns and

performed tax

planning for

individuals.

Interviewed clients

on a one on one

basis in order to

effectively complete

an accurate tax

return. Calculated

Income tax returns,

revised previous

year returns, as well

as setting up follow

up appointments.

Submitted

paperwork to the

IRS. Planned and

organized events to

market the company.

• Highlights:

• Prepared individual

tax returns.

• Researched on

various tax related

matters

• Handled the tasks

of responding to

client and

government inquiries

regarding tax related

issues

• Handled incoming

calls from customers

and answer

questions in a

professional manner.

• Planned and

prepared events with

management in

order to effectively

market the company.

Cashier

April 2006 to September

2008

Super Target Stores –

Royal Palm Beach, Florida

* Ensure that each

customer receives

outstanding service by

providing a friendly

environment, which

includes greeting and

acknowledging every

customer, maintaining

outstanding standards,

solid product knowledge

and all other aspects of

customer service.

* Maintain an

awareness of all

promotions and

advertisements.

* Accurately and

efficiently ring on registers

and accurately maintain

all cash and media at the

registers.

* Communicate

customer requests to

management.

*

*

Contact this candidate