Customer Service Quality Assurance
Resume:
Karen P. Smith
**** ****** ***., ******, ** *****
**************@***.***
Objective:
To secure a challenging and rewarding position that will allow the opportunity to apply my previous experience and training to promote
company growth and sales for mutual benefit.
Qualifications:
Experience in Office Practices and Procedures Customer Service and Public Relations Skills
Proficient in the Use of Microsoft Word and Excel Excellent Time Management and Organizational Skills
Interpersonal Relations Skills Self-Motivated, Dependable, and Goal Oriented
Work Experience:
Goodwill Easter Seals of Greater Miami Valley Dayton, Ohio
Mature Worker Trainee (Untied Way) 11/2009-03/2013
Completed training in job interviewing, job searching, job referrals, and computer training
Constructed resumes, cover letters, and thank you letters
Provided customer service to the community and made referrals as needed
Delphi Automotive Systems Dayton, Ohio
Assembler 03/2000-09/2007
Assembled automotive parts and trained new employees
Implemented quality control skills to maintain quality assurance
United States Postal Service Dayton, Ohio
Data Transcriber 10/1999-11/1999
Entered information into computer system for postal customers
Verified data provided before entering into the postal service system
Dayton Public Schools Dayton, Ohio
School Secretary 01/1997-04/1998
Maintained filing system, arranged meetings between the principal, staff, and parents
Typed correspondence and monitored classrooms when there were substitutes in classrooms
Central State University Wilberforce, Ohio
Secretary 09/1987-05/1992
Typed correspondence, maintained files, supervised work-study students
Organized Directors calendar, recorded donations from alumni and prepared reports
Project C.U.R.E Incorporated Dayton, Ohio
HIV and AIDS Educator 06/1994-05/1995
Informed clients on safety measures regarding the virus, educated clients on how to protect themselves against becoming HIV-positive
Referred clients for HIV testing and counseling as needed
Primary Counselor (Non-Licensed)
Counseled clients on chemical dependency, wrote treatment plans, conducted individual and group therapy sessions
Monitored urine analysis, conducted assessments for incoming clients, made recommendations to appropriate agency regarding
progress
City of Dayton Dayton, Ohio
Typist II 02/1974-09/1983
Typed correspondence, maintained filing system, arranged meetings with directors and other city officials
Prepared reports and city budget
Referred citizens to appropriate departments when necessary and addressed citizens complaints
Education:
Attending University of Phoenix
Pursuing Bachelors Degree in Communications
Sinclair Community College
Associates Degree Financial Management
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