Customer Service High School

ALISON L. UPSDELL

** ****** ****, ******, ******* N6H 1R8

Phone: 905-***-**** Email: ********@***.**

Summary of Skills

Data collection, and information organization skills; experience synthesizing and applying information

in various ways.

Specific experience sampling and testing various materials to ensure specification compliance and for

ongoing monitoring.

Highly developed communication, decision making, and evaluative thinking skills with proven

experience working in various settings with diverse clientele to successfully uphold the core values of

the organization and foster a positive work environment.

Relevant Work Experience

Laboratory Technician Operations

• Specific experience working in an operations laboratory for a sustainable energy company with expertise

in materials sample testing to ensure compliance to specifications and for ongoing monitoring.

• Proven ability to complete multiple processes required for sample testing, including testing the colour,

pH, odour, haze content, water content (ppm), H2S content and dryness of samples.

• Experience in the processes involved in distilling samples to determine their boiling point, and identify

boiling process escalation values; demonstrated superior knowledge of biology, chemistry and physics

properties as they apply to laboratory samples and testing principles.

• Demonstrated ability to utilize various laboratory equipment to measure densities, viscosities, and flash

points of light to waxy samples.

• Specific expertise in the utilization of LIMS and Microsoft excel to enter laboratory results; excellent

attention to detail, organizational skills, and precision.

• Experience working according to Health and Safety laws and policies; cleaned all machines and work

areas according to procedures.

• Dedicated team member; attending all monthly safety meetings and engaged in the discussion of topics

related to workplace health and safety including heat stress, equipment malfunctions and fire hazards.

Customer Service

• Dedication to providing professional, consistent, and customer focused service to diverse clientele.

• Superior leadership skills with experience mentoring new staff and managing issues as they arise.

• Excellent listening, communication and empathy skills; able to work with customers to understand and

meet their needs through the creation of a warm and welcoming environment.

• Ability to handle customer complaints and issues in a professional and efficient manner through highly

developed conflict resolution skills and an ability to handle high stress situations.

• Ability to multi task and handle a variety of tasks simultaneously while working independently or as a

productive member of a team; excellent time management, organization, and interpersonal skills.

• Proven ability to foster a team environment; continuously up to date on all employee policies,

procedures, and promotions in alignment with corporate values.

Critical Thinking and Decision Making

• Excellent ability to learn and apply a skill to a concept in a concrete way; ability to use data, findings

and other information to evaluate and make reasoned judgments.

• Experience working in various positions requiring self-management with demonstrated ability to

successfully manage issues and problems as they arose according to employer standards with an

excellent ability to enact good judgment.

• Proven ability to make decisions based on sound evidence and good reasoning to ensure clarity, accuracy, and

precision in daily work.

Employment History

Suncor Energy, Mississauga, ON Operations Laboratory Technician 2012,

2013

Mark’s Work Wearhouse, Burlington, ON Customer Service Representative 2010-2011

Education

University of Western Ontario, London, Ont. Degree Completion 2015

Bachelor of Science, Honours Biology and Medical Sciences

Nelson High School High School Diploma Diploma Received

2011

Burlington, Ont.

Volunteer Experience

University of Western Ontario Chemistry: Hudson Research Group

• Synthesizing chemical reactions, extracting, concentrating, drying and recrystallizing organic

compounds, cleaning equipment, attending team meetings to review individual projects

• Using column chromatography, thin layer chromatography, proton NMR, rotatory evaporator to carry

out required chemical reactions

• Following specific research procedures such as ensuring correct chemical compounds are being formed,

adjusting reagent weights and updating a lab book with all necessary information to reproduce any steps

Special Olympics Tournaments

• Refereeing soccer games

• Coaching players

Burlington Youth Soccer Club Fundraising

• Serving food

• Cleaning tables

• Handling donations

Burlington Youth Soccer Club Camps

• Coaching children ages 9-14 on the principles of soccer

Secondary School Fundraising Committees

• Nelson High School 50th Anniversary crowd management

Activities and Interests

• BYSC: Burlington youth Soccer Club: Rep A Division, Burlington Tigers

• OYSL: Ontario Youth Soccer League: Elite Girls Division

• SRSL: South Region Soccer League

• Nelson High School Senior Soccer: MVP

• Nelson High School Junior Soccer: MVP

• Nelson High School Senior Field Hockey

• Nelson High School Junior Field hockey

• Western Intramurals: soccer, European handball, 3-pitch, futsal, volleyball

References available upon request

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